Punk CX with Adrian Swinscoe
A podcast by Adrian Swinscoe
Categories:
517 Episodes
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Improve your customer service by asking what would your Mum do - Interview with Lee Cockerell
Published: 1/19/2020 -
Doing more to help creative business start ups grow and succeed - Interview with Doug Richard
Published: 1/19/2020 -
Being Likeable, leadership, customer and employee engagement - Interview with Dave Kerpen
Published: 1/17/2020 -
Blogger outreach and building trust with your customers - Interview with Hugh Anderson
Published: 1/17/2020 -
Word of mouth marketing starts with proper listening - Interview with Molly Flatt of 1000 Heads
Published: 1/17/2020 -
How to be more interesting (and keep customers for longer) - Interview with Jessica Hagy
Published: 1/17/2020 -
Employee engagement is a commitment not a campaign - Interview with Stan Phelps
Published: 1/17/2020 -
Customer engagement, social CRM and cool tools for professional services firms - Interview with Mark Bower
Published: 1/17/2020 -
Customers, customer service, customer experience and crystal balls - Interview with Dr Nicola Millard of BT
Published: 1/17/2020 -
Delivering Fanatical Levels of Customer Support - Interview with Fabio Torlini of Rackspace
Published: 1/17/2020 -
Improve your business, yourself and your team with rapid skill acquisition- Interview with Josh Kaufman
Published: 1/17/2020 -
Time to reboot your business and you? Interview with Mitch Joel about Ctrl Alt Delete
Published: 1/17/2020 -
Creating products that customers love - Interview with Chris Ives of Ilkley Brewery
Published: 1/14/2020 -
It's all about customer service, customer service, customer service - Interview with Tom Walsh CEO of Staycity
Published: 1/14/2020 -
Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Interview with Steve Curtin
Published: 1/14/2020 -
Employee engagement and what it takes to be the best - Interview with Ryan Cheyne of Pets at Home
Published: 1/14/2020 -
Outstanding brands become part of their customers story - Interview with Bernadette Jiwa
Published: 1/14/2020 -
Helping customers, standing out, being human and telling stories through blogging - Interview with Mark Schaefer
Published: 1/14/2020 -
Employee engagement is about human relationships not human resources - Interview with Luis Suarez of IBM
Published: 1/14/2020 -
Business Growth Via Strategic Alliances....Done The Right Way - Interview with Marsha Wright
Published: 1/14/2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.