Punk CX with Adrian Swinscoe

528 Episodes

1. CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble

   Published: 1/19/2020
2. Commitment, clarity and fanatical customers and employees - Interview with John Jantsch of Duct Tape Marketing

   Published: 1/19/2020
3. You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception

   Published: 1/19/2020
4. Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard

   Published: 1/19/2020
5. Solve customer and business problems faster through collaboration - Interview with Jacob Morgan

   Published: 1/19/2020
6. Lessons from ten years of blogging and eight years of podcasting - Interview with Neville Hobson

   Published: 1/19/2020
7. Social business is not just social media, it takes real transformation - Interview with Brad W Martin and Vala Afshar of Enterasys

   Published: 1/19/2020
8. Unruly engagement, creativity and collaboration is built on two things: People and Places - Interview with Sarah Wood

   Published: 1/19/2020
9. Customer service, people and how caring does scale - Interview with Gary Vaynerchuk #1aDayQandA

   Published: 1/19/2020
10. Employee engagement inside one of the UK's best companies to work for - Interview with Keith Lewis of Matchtech

    Published: 1/19/2020
11. Customer service and customer loyalty can be improved by using decision science - Interview with Phil Barden

    Published: 1/19/2020
12. Improve your customer service by asking what would your Mum do - Interview with Lee Cockerell

    Published: 1/19/2020
13. Doing more to help creative business start ups grow and succeed - Interview with Doug Richard

    Published: 1/19/2020
14. Being Likeable, leadership, customer and employee engagement - Interview with Dave Kerpen

    Published: 1/17/2020
15. Blogger outreach and building trust with your customers - Interview with Hugh Anderson

    Published: 1/17/2020
16. Word of mouth marketing starts with proper listening - Interview with Molly Flatt of 1000 Heads

    Published: 1/17/2020
17. How to be more interesting (and keep customers for longer) - Interview with Jessica Hagy

    Published: 1/17/2020
18. Employee engagement is a commitment not a campaign - Interview with Stan Phelps

    Published: 1/17/2020
19. Customer engagement, social CRM and cool tools for professional services firms - Interview with Mark Bower

    Published: 1/17/2020
20. Customers, customer service, customer experience and crystal balls - Interview with Dr Nicola Millard of BT

    Published: 1/17/2020