Punk CX with Adrian Swinscoe

498 Episodes

1. Personalization is pervasive but it's not personal - Interview with Shafqat Islam

   Published: 12/6/2023
2. Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos

   Published: 11/28/2023
3. Your customer doesn't want to know about your technology - Interview with Micah Solomon

   Published: 11/20/2023
4. How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner

   Published: 11/9/2023
5. The science behind repairing trust - Interview with Professor Peter Kim

   Published: 10/31/2023
6. The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers

   Published: 10/20/2023
7. Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact

   Published: 10/12/2023
8. When we talk about attention, we're actually talking about engagement - Interview with Walter Flaat of dentsu Canada

   Published: 10/3/2023
9. CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS

   Published: 9/27/2023
10. The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow

    Published: 9/19/2023
11. The autonomous enterprise is like a North Star vision of where business is going - Interview with Kerim Akgonul and Peter van der Putten of Pega

    Published: 8/25/2023
12. Revisiting the Big Ass Fans story and what happened next - Interview with Carey Smith of Unorthodox Ventures

    Published: 8/19/2023
13. New shoes, a surprising but delightful musical collaboration, the autonomous enterprise, gen AI and getting personalisation right - Interview with James Dodkins and Tara DeZao of Pega

    Published: 8/10/2023
14. Taking an employee-centric approach has allowed us to achieve an attrition rate of 5% - Interview with Jose Herrera of Horatio CX

    Published: 8/1/2023
15. Our transformation journey and unleashing the power of AI and automation - Interview with Shelia Anderson of Aflac

    Published: 7/24/2023
16. The messy middle of customer service revisited - Interview with Michael Ramsey of ServiceNow

    Published: 7/14/2023
17. The pragmatic approach to transforming customer service - Interview with Mike Upton of First Tech Credit Union

    Published: 7/5/2023
18. Purposefully designed experiences don't happen by accident - Interview with Deborah Battaglia of Assurant

    Published: 6/26/2023
19. Developing empathy within ourselves and the machines that we build - Interview with Minter Dial

    Published: 6/18/2023
20. Why you should be adopting an Experience Mindset - Interview with Tiffani Bova of Salesforce

    Published: 6/6/2023