Punk CX with Adrian Swinscoe

528 Episodes

1. What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures

   Published: 3/18/2024
2. A look inside a punk-inspired contact center - Interview with David Powers

   Published: 3/11/2024
3. The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX

   Published: 2/28/2024
4. Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG

   Published: 2/20/2024
5. The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia

   Published: 2/12/2024
6. Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst

   Published: 2/1/2024
7. The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley

   Published: 1/26/2024
8. The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi

   Published: 1/15/2024
9. Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk

   Published: 1/5/2024
10. Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt

    Published: 12/17/2023
11. Personalization is pervasive but it's not personal - Interview with Shafqat Islam

    Published: 12/6/2023
12. Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos

    Published: 11/28/2023
13. Your customer doesn't want to know about your technology - Interview with Micah Solomon

    Published: 11/20/2023
14. How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner

    Published: 11/9/2023
15. The science behind repairing trust - Interview with Professor Peter Kim

    Published: 10/31/2023
16. The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers

    Published: 10/20/2023
17. Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact

    Published: 10/12/2023
18. When we talk about attention, we're actually talking about engagement - Interview with Walter Flaat of dentsu Canada

    Published: 10/3/2023
19. CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS

    Published: 9/27/2023
20. The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow

    Published: 9/19/2023