Punk CX with Adrian Swinscoe

498 Episodes

1. Customer experience (CX) leaders will become the engagement quarterbacks of the future - Interview with Mike Murchison of Ada

   Published: 5/30/2023
2. There’s no point having a fast bike, if you don’t know how to ride it - Interview with Jerry Haywood of Boost.ai

   Published: 5/19/2023
3. PegaWorld iNspire: Towards the autonomous enterprise and celebrating 40 years of innovation - Interview with Don Schuerman of Pega

   Published: 5/11/2023
4. The promise of generative AI in customer care and the challenges ahead - Interview with Ryan McDonald, Chief Scientist at ASAPP

   Published: 5/3/2023
5. Well-being and the changing nature of management and leadership - Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose

   Published: 4/24/2023
6. The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate

   Published: 4/14/2023
7. The crucial role of constant storytelling and change management in our transformation - Interview with Nadia Ness of Ikea

   Published: 4/4/2023
8. As people, we don't need personalization, we need humanization - Interview with Paul Greenberg

   Published: 3/28/2023
9. We can't be digital-first, we have to be customer-first - Interview with Sue Duris of M4 Communications

   Published: 3/20/2023
10. Tool time, task time and how ChatGPT will change everything in customer support - Interview with Des Traynor of Intercom

    Published: 3/10/2023
11. Let your people be the humans they've spent all their life training to be - Interview with John Sills of The Foundation

    Published: 3/1/2023
12. We need to move leadership from the job of one to the job of the many - Interview with Julia Fabris McBride of the Kansas Leadership Center

    Published: 2/21/2023
13. Building your house to be able to deliver a truly personalised customer experience - Interview with Greg Kihlström of The Agile Brand

    Published: 2/12/2023
14. Imagine having to type a ticket using a gaming console - Interview with Tony Adams of Supercell

    Published: 2/3/2023
15. What the heck is Relative Attractiveness and why it matters? - Interview with Richard Hammond of Uncrowd

    Published: 1/26/2023
16. Customer journey orchestration made easy - Interview with Mark Smith of CSG

    Published: 1/17/2023
17. Leadership lessons from the winner of the 2022 CX Leader of the Year - Interview with Maneesha Bhusal of JD .ID

    Published: 1/6/2023
18. Customer success and the role of community - Interview with Elaine Richards of 37signals

    Published: 12/20/2022
19. Even CX champions are struggling to keep up with rising customer expectations - Interview with Adrian McDermott of Zendesk

    Published: 12/9/2022
20. Time, customer experience and driving retention and growth - Interview with Katie Christian of Calendly

    Published: 11/29/2022