Questions for now - Compelling perspectives on digital CX

62 Episodes

1. Using data to understand customers from Wix.com

   Published: 6/21/2019
2. How Dropbox converts freemium users into premium payers

   Published: 6/7/2019
3. The CX guru showing great companies how to be amazing

   Published: 5/31/2019
4. Meet the CX leader who learned her trade in the trenches

   Published: 4/24/2019
5. WIA – Conall Laverty, Founder & CEO

   Published: 4/11/2019
6. How Headspace converts new users into customers for life

   Published: 3/15/2019
7. Getting clever about CRM - Insights from Salesforce

   Published: 2/11/2019
8. The importance of a customer-first mindset - Insights from HubSpot

   Published: 3/19/2018
9. How I raised Net Promoter Score from 8 to 68 - Alan McNab, MD EMEA of Velocidi

   Published: 3/13/2018
10. Scaling CX - A talk with Airbnb's head of global customer experience

    Published: 3/5/2018
11. 7 imperatives for moving your customer experience to the next level

    Published: 2/19/2018
12. Jeffrey Puritt - President & CEO, TELUS International

    Published: 2/5/2018
13. Rod Jones - the man who helps CX Leads make better decisions

    Published: 1/21/2018
14. Leadership coaching - Insights from tech giant Airbnb (with Renn Vara)

    Published: 1/8/2018
15. Cogs and Marvel - Roisin Callaghan, CEO C&G USA

    Published: 12/24/2017
16. Vivino - Chad Boonsupa, Global VP of Customer Experience

    Published: 12/10/2017
17. Getting personal: Leveraging the power of IoT and big data (with Strava)

    Published: 11/27/2017
18. Peter Ryan - Ryan Strategic Advisory

    Published: 11/22/2017
19. Asana - Brian Boroff, Head of Customer Success, Services and User Operations

    Published: 11/12/2017
20. GoFundMe - Morgan Wood, Head of Customer Happiness

    Published: 10/29/2017