TECHtonic: Trends in Technology and Services

97 Episodes

1. 76. Scaling Customer Success with AI: A Deep Dive with Microsoft

   Published: 5/10/2024
2. 75. Informatica’s Digital First Customer Experience

   Published: 4/26/2024
3. 74. Crossing the Rubicon of Infrastructure Profitability

   Published: 4/12/2024
4. 73. The Art of Using AI to Build a Seamless Customer Experience with Dell

   Published: 3/29/2024
5. 72. AI Sizzle vs AI Substance

   Published: 3/15/2024
6. 71. Don’t Blink! Cisco on As-A-Service and AI

   Published: 3/1/2024
7. 70. The State of Customer Success 2024 - A Fight for Survival

   Published: 2/16/2024
8. 69. Change Management: The Key to AI Success

   Published: 2/2/2024
9. 68. How to Go From Base Camper to Mountaineer?

   Published: 1/19/2024
10. 67. Channel Partners and Technology Providers: A Team Sport Therapy Session

    Published: 1/5/2024
11. 66. Redefining Customer Success with Salesforce and TSIA

    Published: 12/8/2023
12. 65. The Differentiator Between Good and Great

    Published: 11/24/2023
13. 64. The Intricacies of Digital Transformation with Deloitte

    Published: 11/10/2023
14. *Bonus Episode* AI Capabilities Integrations: Stay Ahead of the Curve

    Published: 11/3/2023
15. 63. What Have We Learned?

    Published: 10/27/2023
16. 62. Risk, Cash Flow, and Financial Health in SaaS: The Financial Advisor Interview

    Published: 10/13/2023
17. 61. The Evolution of Customer Success and Renewals at HP Inc.

    Published: 9/29/2023
18. 60. Moment of Truth: Talking Customer Success with an Executive and Investor

    Published: 9/15/2023
19. 59. Microsoft on Customer Success Today

    Published: 9/1/2023
20. 58. How Culture Drives Results: Insights from a Culture Scientist

    Published: 8/18/2023