The CS Mentor - All things Customer Success

41 Episodes

1. Customer Success Meetup (Bengaluru Edition) - June 17

   Published: 6/12/2023
2. S0304 - Why Customer Segmentation is important in Customer Success?

   Published: 5/10/2023
3. S303 - Importance of Technology in Customer Success

   Published: 4/7/2023
4. S302 - Importance of Data in Customer Success

   Published: 3/15/2023
5. S301 - What is CS Ops?

   Published: 3/1/2023
6. S300 - What to expect from Season 3

   Published: 2/22/2023
7. S204 - Setting up Customer Success Function within your Organization

   Published: 8/30/2021
8. S203 - Hiring and Growing the CS Team

   Published: 6/24/2021
9. S202 - Wearing Multiple Hats as a CSM

   Published: 5/11/2021
10. S201 - How to Accelerate Customer Relationships with Ronni Gaun

    Published: 4/6/2021
11. Episode 30: OKRs for Customer Success Managers

    Published: 11/30/2020
12. Episode 29: How much do CSMs earn

    Published: 11/17/2020
13. Episode 28: Let's talk about QBRs

    Published: 11/9/2020
14. Episode 27: A Typical Day in Life of a CSM

    Published: 11/3/2020
15. Episode 26: My Journey into Customer Success

    Published: 10/19/2020
16. Episode 25: CSM Interview Prep - Managing Internal Communication

    Published: 10/12/2020
17. Episode 24: CSM Interview Prep - CSAT vs. NPS

    Published: 10/5/2020
18. Episode 23: CSM Interview Prep - Answering Previous Time based Questions

    Published: 9/28/2020
19. Episode 22: CSM Interview Prep - Answering Situation based Questions

    Published: 9/21/2020
20. Episode 21: CSM Interview Prep - Why is Customer Success Important to you

    Published: 9/14/2020