The Customer Success Intelligence Podcast

85 Episodes

1. Ep | Sue Nabeth Moore – Customer Success: From “Churn Buster” to “Earn Booster”

   Published: 2/14/2022
2. Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – What Was the Hottest CS Topic in 2021?

   Published: 2/3/2022
3. Ep 1 | Andreas Knoefel – The Impact of Net Revenue Retention (NRR) on Your SaaS Business

   Published: 11/18/2021
4. Ep | Sue Nabeth Moore – The Key to Achieving Sustainable User Adoption

   Published: 9/27/2021
5. Ep | Jason C. Whitehead – Change Management in the World of SaaS

   Published: 9/22/2021
6. Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – Augmented Intelligence for Mitigating Customer Churn

   Published: 9/13/2021
7. Ep | Peter Armaly, Sr Director, Customer Success, Oracle – The Importance of Adaptable Processes for Customer Success

   Published: 9/13/2021
8. Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – The Role of Product Usage Data in Mitigating Customer Churn

   Published: 8/20/2021
9. Ep | Alan Fecamp, Founder, Just Digital – Evangelizing Customer Success Externally and Internally

   Published: 8/9/2021
10. Ep | Rick Adams – Implementing Customer Success Needs Strategic Planning

    Published: 7/27/2021
11. Ep | Alan Fecamp, Founder, Just Digital – The First Step to Successful Customer Success Leadership Hiring

    Published: 7/23/2021
12. Ep 3 | Rick Adams – A Customer Success Platform Serves Diverse Stakeholders and Needs

    Published: 7/12/2021
13. Ep | Alan Fecamp, Founder, Just Digital – Common CS Hiring Mistakes and How to Avoid Them

    Published: 7/12/2021
14. Ep 2 | Marty Kaufman – The Key Questions Every Customer Success Leader Must Answer

    Published: 6/30/2021
15. Ep 3 | Rick Adams – The Role of Data in Customer Success Management

    Published: 6/1/2021
16. Ep 5.5 | Jennifer Chiang – Customer Success Is about Being a Trusted Advisor

    Published: 5/19/2021
17. Ep 3 | Rick Adams – The Difference between Business Intelligence and Customer Intelligence

    Published: 5/18/2021
18. Ep 3 | Rick Adams – The Road to Customer-Centricity Starts with Understanding Customer Data

    Published: 5/18/2021
19. Ep 3 | Rick Adams – Transforming Data to Insight to Action at Scale

    Published: 5/18/2021
20. Ep 2 | Marty Kaufman – Leadership Development for Customer Success: Key Questions for CS Leaders

    Published: 4/28/2021