The Customer Success Intelligence Podcast

85 Episodes

1. Ep 17 | Sue Nabeth Moore, Jason C. Whitehead – Product Adoption is a Predictor of Customer Outcomes

   Published: 3/20/2023
2. Ep 16 | Jennifer Chiang – The need for alignment between Customer Success & Product Teams

   Published: 3/1/2023
3. Ep 15 | Jason C. Whitehead – What is Change Management for a SaaS Organization?

   Published: 2/17/2023
4. Ep 14 | Brandon Almendarez – Best Advice for Potential Customer Success Managers/Directors/VPs

   Published: 2/14/2023
5. Ep 13 | Shannon Nishi – Scaling CS best practices and teams, and identifying and executing expansion opportunities

   Published: 2/8/2023
6. Ep 12 | Paul Henderson – How a decision about a vendor gets made in B2B!

   Published: 1/16/2023
7. Ep 11 | Sue Nabeth Moore, Jason C. Whitehead – What does Change Management mean for a vendor and the client?

   Published: 1/13/2023
8. Ep 10 | Paul Henderson – Greatest way to participate in Expansion Revenue for CSMs: Create Leads for Growth!

   Published: 12/6/2022
9. Ep 9 | Jennifer Chiang – Top 3 Customer Success Metrics Every Startup Should Track

   Published: 11/29/2022
10. Ep 8 | Adam Wiedner – Data Is the Best Tool for Enhancing Intuition

    Published: 9/30/2022
11. Ep 7 | Brandon Almendarez – Customer Success Leadership Secrets | Kaffeine & Karrots

    Published: 9/23/2022
12. Ep 6 | Srikant Chellappa – The Leader’s Guide to Building and Growing Winning Teams

    Published: 8/25/2022
13. Ep 4 | Jason C. Whitehead, Sue Nabeth Moore – Should CS Teams Be Tasked with Driving User Adoption?

    Published: 8/3/2022
14. Ep 5.4 | Jennifer Chiang – What Traits Should You Look for in Your First CS Team Members?

    Published: 7/28/2022
15. Ep 5 | Jennifer Chiang – Decoding Customer Success for Startups

    Published: 7/26/2022
16. Ep 4 | Sue Nabeth Moore, Jason C. Whitehead – Driving User Adoption in SaaS: Essential Tips for CS Teams

    Published: 7/20/2022
17. Ep 5.3 | Jennifer Chiang – CS Ops: What Changes after Series A Funding

    Published: 7/14/2022
18. Ep 5.2 | Jennifer Chiang – Can Your Business Have More than One ICP (Ideal Customer Profile)?

    Published: 7/12/2022
19. Ep 5.1 | Jennifer Chiang – How Do You Define a Startup?

    Published: 7/5/2022
20. Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – The Evolution of AI-Powered Customer Success

    Published: 3/3/2022