The Customer Success Podcast

54 Episodes

1. Bootstrapping Your Customer Success Team with TaskRay's Mike Davis (VP of Sales and CS)

   Published: 12/14/2018
2. Focusing on Product Experience to Drive Customer Success

   Published: 12/12/2018
3. Why Developing Your Customer Success Team Is Essential For Success with Jamey Jeff

   Published: 10/16/2018
4. How Slack Delivers Exceptional Outcomes at Scale w/ Christina Kosmowski (Head of Global CS, Slack)

   Published: 7/30/2018
5. Driving Innovation through Customer Success w/ Ray Mitra (Global Head of CS, GE Digital)

   Published: 7/23/2018
6. How to Accurately Compensate your Customer Success Team with Krista Anderson (CCO, Okta)

   Published: 7/16/2018
7. Adopting a Prescriptive Approach to Customer Success w/ Patrick Lawler (Dir. of CS, Azuqua)

   Published: 7/9/2018
8. How to Create Valuable Customer Insights at Scale with Alaa Badr (VP of Cloud Services, VMware)

   Published: 7/2/2018
9. The Key to Engaging Advocates with Howard Tarnoff (Managing Director, Customer Success LLC)

   Published: 6/24/2018
10. Why Customer Success Drives Company Success with Dennis Fois (CEO, NVM)

    Published: 6/18/2018
11. Crossing the Chasm with Customer Success (feat. Geoffrey Moore & Nick Mehta)

    Published: 3/13/2018
12. How to Find a Job in Customer Success with Emilia D'Anzica

    Published: 1/21/2018
13. How To Create a Post-sales Value Engine with Somit Goyal (Part Two)

    Published: 1/15/2018
14. How to Create a Post-sales Value Engine with Somit Goyal (Part One)

    Published: 1/11/2018
15. Incentivizing And Inspiring Your Customer Success Organization with Dean Robison

    Published: 12/20/2017
16. How to Deliver Customer Success in the Partner Channel with Wayne Berkowitz

    Published: 12/4/2017
17. How to Develop and Deploy Top-tier Customer Surveys with Evan Klein (President, Satrix Solutions)

    Published: 11/26/2017
18. How to Create Advocates Through Personal Delight with Chris O'Neill (CEO, Evernote)

    Published: 11/20/2017
19. How to Approach Charging for Customer Success with Dhaval Moogimane (Partner, WMG)

    Published: 11/13/2017
20. How to Create Exceptional Customer Experiences with Dayton Semerjian

    Published: 11/8/2017