The CX Cast

245 Episodes

1. 293: CX Leader Priorities: Collect and Analyze Data For Customer Insights

   Published: 2/17/2023
2. 292: CX Leader Priorities: Establish, Fund, And Scale The CX Function

   Published: 2/13/2023
3. 291: Our 2023 CX Predictions

   Published: 2/7/2023
4. CX Cast 2023 Trailer

   Published: 1/31/2023
5. 289: Empathy in Customer Service

   Published: 6/21/2022
6. 288: The Green Consumer Paradox

   Published: 6/7/2022
7. 287: The Metaverse Means Next Gen CX

   Published: 4/20/2022
8. 286: How To Advocate Internally For DEI

   Published: 4/5/2022
9. 285: Harness Friction In Customer Journeys To Drive Emotional Engagement

   Published: 3/20/2022
10. 284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0

    Published: 3/10/2022
11. 283: Amex Takes VoC To The Next Level

    Published: 2/14/2022
12. 282: Characteristics Of Culture

    Published: 1/31/2022
13. 281: Top Research In VoC Management ft. Colleen Fazio

    Published: 1/25/2022
14. 280: Inclusive Experiences Start With Inclusive Language

    Published: 1/10/2022
15. 279: Co-Host Andrew Hogan On All Things Design

    Published: 12/9/2021
16. 278: Is CX In Europe Different?

    Published: 12/2/2021
17. 277: Designing Chatbots Part 2

    Published: 11/25/2021
18. 276: 2022 CX Predictions

    Published: 11/18/2021
19. 275: The Right Performance Management Matters For EX And CX!

    Published: 11/11/2021
20. 274: Customer Experience For CMOs – Championing CX

    Published: 11/4/2021