The CX Cast

238 Episodes

1. 306: How To Fit The Role Of CMO

   Published: 5/23/2023
2. 305: Customer Obsession Matters For CX Quality

   Published: 5/16/2023
3. 304: Why You Can’t Create Value For Customers

   Published: 5/9/2023
4. 303: We Try Out Our Own Culture Research

   Published: 5/2/2023
5. 302: Privacy & CX

   Published: 4/25/2023
6. 301: Practitioner Stories: Embedding CX Design at Avangrid

   Published: 4/18/2023
7. 300: Practitioner Stories: Building The CX Function At Avangrid

   Published: 4/11/2023
8. 299: The CX Leader’s Guide To The Green Consumer

   Published: 4/4/2023
9. 298: The CX Of Mobility

   Published: 3/28/2023
10. 297: CX Leader Priorities: Measure CX Performance And Prove ROI

    Published: 3/21/2023
11. 296: CX Leader Priorities: Enable CX With Technology

    Published: 3/14/2023
12. 295: CX Leader Priorities: Design Experiences That Drive Loyalty

    Published: 3/7/2023
13. 294: CX Leader Priorities: Embed Customer Insights Into The Business

    Published: 2/28/2023
14. 293: CX Leader Priorities: Collect and Analyze Data For Customer Insights

    Published: 2/17/2023
15. 292: CX Leader Priorities: Establish, Fund, And Scale The CX Function

    Published: 2/13/2023
16. 291: Our 2023 CX Predictions

    Published: 2/7/2023
17. CX Cast 2023 Trailer

    Published: 1/31/2023
18. 289: Empathy in Customer Service

    Published: 6/21/2022
19. 288: The Green Consumer Paradox

    Published: 6/7/2022
20. 287: The Metaverse Means Next Gen CX

    Published: 4/20/2022