The Delighted Customers Podcast with Mark Slatin

108 Episodes

1. #68: Leveraging Customer Referrals to Drive Exponential Growth with Andy Cockburn

   Published: 1/25/2024
2. #67 The Power of Storytelling with Data with Leslie Pagel

   Published: 1/18/2024
3. #66: Rob Markey on Building Consistent Loyalty Through Trust and Emotional Connection, Part 2 of 2

   Published: 1/11/2024
4. #65: The 3 Dimensions of Customer Value Creation with NPS Co-Inventor, Rob Markey, Part 1 of 2

   Published: 1/4/2024
5. #64: The Wheel of Progress: Designing Experiences Based on Deep Customer Desires with Eckhart Boehme

   Published: 12/28/2023
6. #63: Secrets to Success with Chick-fil-A Leader Elizabeth Dixon

   Published: 12/21/2023
7. #62: Engaging Customers Throughout Their Lifecycle: Key Insights and Actionable Frameworks with Valerie Peck

   Published: 12/14/2023
8. #61: The Alien and Clark Kent: Demystifying CX Leadership from AAA's Head of CX, Bryan Sander

   Published: 12/7/2023
9. #60: How Emotions and Memory Shape Business Outcomes with Colin Shaw

   Published: 11/30/2023
10. #59: Managing the Sludge Caused by "Red Tape" that Impacts Customer Experiences with Dr. Stephanie Thum

    Published: 11/17/2023
11. #58: Creating Emotional Connections: The Power of Loyalty Programs with Valerie Peck

    Published: 11/9/2023
12. #57: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty with author Ashley Reichheld

    Published: 11/2/2023
13. #56: A Candid Discussion About the CX Profession with Ian Golding, CCXP

    Published: 10/25/2023
14. #55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWitt

    Published: 10/17/2023
15. #54: Preventing Defection: Innovative CX Strategies for Gathering Feedback and Taking Action with Matt Selbie

    Published: 10/12/2023
16. #52: Decoding Trust: The Complex Meaning and Importance of Being Trustworthy, Part 1 of 2 with CEO, Co-author, Andrea Howe

    Published: 9/28/2023
17. #51: Storytelling for CX Leaders: Revealing More Than Storytelling Secrets with 'Filling in the Blanks' Filmmaker, Jon Baime

    Published: 9/21/2023
18. #50: The Art and Science of Business Storytelling: Crafting Engaging Stories That Inspire Change with Author, Dennis Geelen

    Published: 9/14/2023
19. #49: The Secret to Building Trust with Customers, Part 3 of 3

    Published: 9/7/2023
20. #48: The Trust Equation: The Secret to Trust Building, Part 2 of 3

    Published: 8/31/2023