The Delighted Customers Podcast with Mark Slatin

108 Episodes

1. #47: Fred Reichheld, NPS Creator, Author Winning on Purpose

   Published: 8/26/2023
2. #46: Unleashing the Power of Customer Obsession: Amazon's Approach to Innovation with Dr. Francis Goh, Amazon Web Services

   Published: 8/17/2023
3. #45: The Intersection of Customer Experience and Change Management with Changeologist, Doug Flory, CCMP

   Published: 8/10/2023
4. #44: The Digital First Customer Experience with International Bestselling Author, Joe Wheeler

   Published: 8/3/2023
5. #43: Creating Magical Moments for Kids Using Experience Design - woom VP Global Experience, April Obersteller

   Published: 7/27/2023
6. #42: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next

   Published: 7/20/2023
7. #41: How Do We Activate Employees to Deliver “Consistently Good, Strategically Amazing” Experiences? with Megan Burns

   Published: 7/8/2023
8. #40: How to Know Which Levers to Pull for CX Transformation with NPS Prism’s Founder and Bain Partner, Jason Barro

   Published: 7/6/2023
9. #39: Why Employees' Mental Health is Critical to CX and Business Outcomes - Leah Marone, Psychotherapist, Mental Wellness Coach

   Published: 6/29/2023
10. #38: The ROI of CX and Drivers of Success with Augie Ray, Gartner VP, Analyst

    Published: 6/22/2023
11. #37: The Art and Science of Customer Surveys - With Martha Brooke, Founder and Program Director, Interaction Metrics

    Published: 6/15/2023
12. #36: The Biggest Obstacles to Successful Change Initiatives - with Amanda Schmoldt, CCMP, President, ACMP

    Published: 6/8/2023
13. #35: The 5 Leadership SUPERPOWERS with Jay Weiser

    Published: 6/1/2023
14. #34: Why do most surveys fail to get results? with Rick Denton, Managing Principle, EX4CX

    Published: 5/25/2023
15. #33: Applying Lessons from Football (Soccer) to Customer Experience with Greg Uglioni, CCXP

    Published: 5/18/2023
16. #32: "The Evolution of CX at Walgreens with Danielle Wipperfurth, CCXP, Director of Customer Experience "

    Published: 5/11/2023
17. #31: Understanding Intrinsic and External Motivators to Unlock Discretionary Employee Effort - with Greg Kihlstrom, Principal, Chief Strategist, GK5A

    Published: 5/4/2023
18. #30: The "Customer Chair": The Power of Storytelling, Richard Dorfman, MBA, Vice President, Customer Experience, Eastern Bank

    Published: 4/27/2023
19. #29: You Got the CX Leader Job, Now What? with Allison Landers, Chief Experience Officer (CXO), UBS

    Published: 4/20/2023
20. #28: Pt. 2 - Lou Carbone, the Father of Experience Management

    Published: 4/13/2023