The Delighted Customers Podcast with Mark Slatin

130 Episodes

1. #9: Pt. 2 - Don't Treat All Customers the Same: The Customer-Base Audit with Dr. Peter Fader of Wharton Pt.

   Published: 11/6/2022
2. #8: Pt. 1. - Don't Treat All Customers the Same: The Customer-Base Audit with Dr. Peter Fader of Wharton

   Published: 10/27/2022
3. #7: Delivering Happiness 2.0 with Alex Genov, Head of Customer Research at Zappos

   Published: 10/20/2022
4. #6: Gaining Executive Support & CXPA Benefits with Board Chair Nancy Porte

   Published: 10/13/2022
5. #5: Designing Digital Transformation to Improve CX with HP's Jaya Sudarshan

   Published: 9/29/2022
6. #4: Building Trust with Key Stakeholders - Author Charles H. Green

   Published: 9/22/2022
7. #3: Engaging Employees for Outstanding Customer Experiences with Stacey Nevel, CCXP

   Published: 9/8/2022
8. #2: Design Thinking with Diane Magers, CCXP

   Published: 9/1/2022
9. #1: From Impressed to Obsessed - Author Jon Picoult

   Published: 8/25/2022
10. Trailer

    Published: 8/18/2022