The IT Experience Podcast

124 Episodes

1. 123. Future Proofing Service Management with Sophie Hussey

   Published: 4/3/2025
2. 122. Barriers to AI adoption with Alexandre Vallette

   Published: 3/20/2025
3. 121. How to understand complexity with Dave Snowden

   Published: 3/6/2025
4. 120. IT Trends 2025 with Roy Atkinson

   Published: 12/12/2024
5. 119. ITXM Insights - November 2024

   Published: 11/28/2024
6. 118. How PepsiCo is Transforming IT and Global Business Services with Experience Management

   Published: 11/7/2024
7. 117. Tiger Teams and Watermelons? ITXM Monthly

   Published: 10/31/2024
8. 116. AI in ITSM: Avoiding the Hype with Stephen Mann

   Published: 10/24/2024
9. 115. David Barrow - What the TV show Ted Lasso can teach us about Service Management

   Published: 7/4/2024
10. 114. David Stewart - Breaking Free from Ticket Queue Silos

    Published: 6/20/2024
11. 113. Addressing the Watermelon Effect? ITXM Monthly - May 2024

    Published: 5/23/2024
12. 112. Future of IT Support - ITXM Monthly

    Published: 4/25/2024
13. 111. Claire Agutter - How hard can SIAM be?

    Published: 4/11/2024
14. 110. Darren Rose - Keys to success with ESM. (Enterprise Service Management)

    Published: 4/4/2024
15. 109. The IT Leaders Guide to Employee Productivity - More smiles, less time wasted

    Published: 3/26/2024
16. 108. Monthly Insights: "Forrester: The Future Of IT Experience Monitoring is Human-Centric" - Feb 2024

    Published: 2/22/2024
17. 107. XLA 1.0 Contract Example #xla

    Published: 1/19/2024
18. 106. #XLA - Penalties vs Rewards in XLA Contracts

    Published: 1/4/2024
19. 105. Four Options on How to Bring #XLAs into Contracts

    Published: 1/3/2024
20. 104. IT Economics with Mark Smalley

    Published: 11/16/2023