The IT Experience Podcast

124 Episodes

1. 103. AI implications and considerations for ITSM, with Simone Jo Moore

   Published: 11/9/2023
2. 102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording

   Published: 9/7/2023
3. 101. "IT, stop jumping into solution mode!" with Katrina Macdermid

   Published: 8/31/2023
4. 100. #XLAs #ITXM and Market Development of Experience Management in the past 4 years

   Published: 6/15/2023
5. 99. Introducing XLAs with Unisys customers, with Weston Morris

   Published: 5/25/2023
6. 98. What good is (ITXM) data if you don't make decisions based on it? with Dr. Selena Fisk

   Published: 5/18/2023
7. 97. The state of ITXM/ITSM in the USA, with Matt Beran

   Published: 5/11/2023
8. 96. What's wrong with Remote Work? Nothing! with Karen Ferris

   Published: 5/4/2023
9. 95. How Customers and MSPs Benefit from IT Experience Management? With Katie Bates

   Published: 1/19/2023
10. 94. CIO Agenda in 2023 - Predictions by Roy Atkinson

    Published: 12/22/2022
11. 93. Happy XMOs! All about Experience Management Offices (XMO) with Neil Keating from BrightHorse

    Published: 12/15/2022
12. 92. How Data Quality in ServiceNow impacts Experience with Mikko Juola from DCM

    Published: 12/8/2022
13. 91. Mark Smalley on why IT needs “Experience Dominant Logic” to improve services

    Published: 12/1/2022
14. 90. Doug Rabold on Why #XLAs Matter Now More Than Ever?

    Published: 11/24/2022
15. 89. Antonina Klentsova - What does diplomacy and sustainability have to do with better IT Service Management?

    Published: 11/17/2022
16. 88. Is Your IT Team Facing Cost Saving Pressure? #ITXM

    Published: 11/10/2022
17. 87. Lauren Kelly - How IT can harness behavioural thinking for real impact and value?

    Published: 11/3/2022
18. 86. Don’t make these mistakes when changing your MSP. #ITXM #XLA

    Published: 10/27/2022
19. 85. Matthew Burrows - On why skills mapping is essential to improving IT organisations

    Published: 10/20/2022
20. 84. Why is 80% of business productivity lost by 13% of your tickets?

    Published: 10/13/2022