124 Episodes

  1. 4. Happiness Score™ in April 2019

    Published: 5/5/2019

  2. 3. When to start measuring Employee Experience

    Published: 4/30/2019

  3. 2. Motivation of Service Desk Agents

    Published: 4/29/2019

  4. 1. Employee Experience in ITSM

    Published: 4/25/2019

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/