The IT Experience Podcast
A podcast by HappySignals - Thursdays
124 Episodes
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24. Campari 'Goes a Sip Beyond' by Transforming their Employee Experience
Published: 12/18/2019 -
23. Steps to Happiness in Employee Experience
Published: 12/12/2019 -
22. Blake Morgan - Customer Experience Futurist, Keynote Speaker, Author
Published: 11/22/2019 -
21. ITIL 4 - High Velocity IT with Mark Smalley
Published: 11/14/2019 -
20. Showing Value of ServiceNow Usage
Published: 10/8/2019 -
19. From IT Cost to Business Value using Employee Experience
Published: 9/2/2019 -
18. $900B was wasted last year in Digital Transformation
Published: 8/21/2019 -
17. Step by Step Guide to Empowering Employee Experience with Oscar Berg
Published: 8/12/2019 -
16. Make your Automation Case with Experience Data
Published: 7/31/2019 -
15. Empathic Building, The Future of Office Work with Tomi Teikko
Published: 7/22/2019 -
14. How do you make a Business Case for Employee Experience measurement?
Published: 7/10/2019 -
13. How does Service Management fit into Employee Experience Equation? Author Jacob Morgan joins for a chat
Published: 7/8/2019 -
12. Top IT Service Management Trends to Watch in 2019 by CIOReview.com
Published: 6/26/2019 -
11. Jesper Hansen from Region Midtjylland, Providing Experience for Hospitals
Published: 6/18/2019 -
10. Fujitsu and Tieto, discussion on MSP's changing world of outsourcing
Published: 6/10/2019 -
9. Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen
Published: 6/2/2019 -
8. Interview with Alan Norris from ServiceNow
Published: 5/14/2019 -
7. CIO Interview: Virgin Trains, John Sullivan
Published: 5/7/2019 -
6. Employees are different, learn how different profiles behave
Published: 5/6/2019 -
5. Transparency with Experience Data is Crucial
Published: 5/5/2019
Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/