The Modern Customer Podcast

A podcast by Blake Morgan - Tuesdays

Categories:

Business

384 Episodes

  1. Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem

    Published: 1/23/2024

  2. Designing Customer Experiences With JPMorgan Chase's Chief Design Officer

    Published: 1/16/2024

  3. Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience

    Published: 1/9/2024

  4. 2024 Contact Center Transformation With Former TikTok Exec

    Published: 1/2/2024

  5. The Role Of Retail With Martin Newman

    Published: 12/19/2023

  6. The Power of Proactive Analytics: Driving Smarter Customer Experiences

    Published: 12/12/2023

  7. Customer Loyalty in Fintech: Trish Wethman's Transformational Approach

    Published: 12/5/2023

  8. Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara

    Published: 11/28/2023

  9. Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw

    Published: 11/21/2023

  10. How To Build Trust In Customer Experience

    Published: 11/14/2023

  11. Moving Contact Centers From SLAs to Experience Level Agreements

    Published: 11/7/2023

  12. Make The Customer Experience Business Case With Storytelling

    Published: 10/31/2023

  13. The Future of The Contact Center’s Role in Customer Experience

    Published: 10/24/2023

  14. Crafting The Customer Experience For People Not Like You

    Published: 10/17/2023

  15. Leading with Vulnerability in the Contact Center

    Published: 10/10/2023

  16. Customer Experience Success Now And Later

    Published: 10/3/2023

  17. Eduardo Briceno’s Performance Paradox

    Published: 9/26/2023

  18. Tips To Coach Contact Center Agents From Warby Parker Exec

    Published: 9/19/2023

  19. The Evolution Of Fortune 500 Companies - The Experience Is The Product

    Published: 9/12/2023

  20. Forrester: A Look into Budgets, ROI, and Metrics Data to Improve Customer Experience

    Published: 9/5/2023

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.