452 Episodes

  1. The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service

    Published: 5/6/2025

  2. Reimagining Healthcare Experience Through Feedback and AI

    Published: 4/29/2025

  3. Why Most AI in CX Is Missing the Mark—and What Comes Next

    Published: 4/22/2025

  4. How Creative Thinking Unlocks the True Power of AI in CX

    Published: 4/15/2025

  5. The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership

    Published: 4/8/2025

  6. Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision

    Published: 4/3/2025

  7. What Drives Customers to Buy—And What Holds Them Back

    Published: 4/1/2025

  8. Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation

    Published: 3/25/2025

  9. AI and CX: The Shift Toward Smarter, Seamless Service

    Published: 3/18/2025

  10. How the 80/20 Rule, AI, and Leadership Drive Business Growth

    Published: 3/11/2025

  11. Proving AI’s ROI: How SAP Concur Transformed Customer Support & Reduced Costs

    Published: 3/4/2025

  12. AI-Powered Marketing: How to Personalize Without Overstepping Customer Trust

    Published: 2/25/2025

  13. How Coveo’s AI Helps Leading Organizations Personalize at Scale

    Published: 2/18/2025

  14. Building A Customer-Centric Culture Through Operations At T-Mobile

    Published: 2/11/2025

  15. Building a Service Culture: Practical Strategies for Customer Experience Success

    Published: 2/4/2025

  16. Proactive Strategies for Customer Success: Personalization, Relationships, and AI

    Published: 1/28/2025

  17. Customer Trust: Why It Matters and How to Measure It

    Published: 1/21/2025

  18. Building a Customer-Centric AI Strategy: Start Small, Automate, and Scale Effectively

    Published: 1/14/2025

  19. Innovation and Creativity in Customer Experience: Leading with Purpose in 2025

    Published: 1/7/2025

  20. How Hotels Can Deliver Unforgettable Guest Experiences

    Published: 12/30/2024

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.