452 Episodes

  1. Year-End Strategies: Turning Uncertainty Into Opportunity

    Published: 12/23/2024

  2. How Unified Communication Tools Improve Customer Experience in Modern Contact Centers

    Published: 12/17/2024

  3. Inside Samsung’s Customer Experience Strategy

    Published: 12/10/2024

  4. How Managing Microstress Can Improve Leadership and Customer Experience

    Published: 12/3/2024

  5. Mastering High-Performance Leadership: Strategies to Elevate Customer Experience and Empower Teams

    Published: 11/26/2024

  6. 7 Strategies for Creating Superfans and Transforming Customer Loyalty

    Published: 11/19/2024

  7. 5 Ways Jack in the Box’s Marketing Strategy Enhances Customer Experience

    Published: 11/12/2024

  8. Personalized Customer Strategy in the Age of AI: A Five-Part Framework for Driving Growth

    Published: 11/5/2024

  9. How Customer-Focused Leadership, AI, and Change Management Drive Contact Center Success

    Published: 10/29/2024

  10. Why Great Brands Invest in Employee Experience to Scale Customer Experience

    Published: 10/22/2024

  11. The Power of AI in Leadership: Driving Efficiency and Personalization

    Published: 10/15/2024

  12. Modernizing The Financial Services Client Experience With AI and Customer Feedback

    Published: 10/8/2024

  13. AI’s Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience

    Published: 10/1/2024

  14. How AI is Revolutionizing Business Operations and Customer Experience

    Published: 9/24/2024

  15. United Airlines' Guide to Improving Customer Experience Through Technology

    Published: 9/17/2024

  16. Customer Experience at Northwestern Mutual: The Role of AI, Legacy, and Leadership

    Published: 9/10/2024

  17. How to Coach for Greatness: Elevating Customer Experience Through Care, Mindset, and Values

    Published: 9/3/2024

  18. Back-to-School Shopping Insights: Retail Challenges and Customer Experience

    Published: 8/27/2024

  19. Overcoming Impossible: How To Lead Like Chef Robert Irvine

    Published: 8/20/2024

  20. CVS Health's Journey to Proactive Feedback and Data-Driven CX Improvement

    Published: 8/13/2024

2 / 23

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.