The Modern Customer Podcast

A podcast by Blake Morgan - Tuesdays

Categories:

Business

384 Episodes

  1. Square: The Management and Leadership Strategy You Need to Modernize Your Contact Center

    Published: 8/29/2023

  2. Tanger Outlets: The Relevance of Shopping Outlets in a Modern Online Shopping Era

    Published: 8/22/2023

  3. Inspirato: Pioneering the Future in Luxury Customer Experience

    Published: 8/15/2023

  4. Customer-Focused Leadership Advice from United Airlines' Former CEO

    Published: 8/8/2023

  5. Customer Service is Marketing: How to Integrate Pre- and Post-Sale

    Published: 8/1/2023

  6. 8 Strategies to Create a Customer-Centric Culture

    Published: 7/25/2023

  7. The First 90 Days: How To Excel In A Customer Leadership Role

    Published: 7/18/2023

  8. Inside Choice Hotel’s Customer-Focused Data Strategy

    Published: 7/11/2023

  9. How a CEO Can Lead and Build a Customer-Obsessed Culture

    Published: 7/5/2023

  10. What’s Next for Car Buying? Insights from Cars.com CMO Jennifer Vianello

    Published: 6/28/2023

  11. How to Make Content a Cornerstone of Your Customer Experience Strategy

    Published: 6/20/2023

  12. Behind The Scenes Of JetBlue Travel's Contact Center Strategy

    Published: 6/13/2023

  13. How the World’s Largest Beauty Brands Leverage Live Chat to Educate Customers

    Published: 6/6/2023

  14. Celebrating National Customer Review Day With Reputation

    Published: 5/30/2023

  15. The Case Against Quantitative Customer Experience Data

    Published: 5/23/2023

  16. Support Employees’ Mental Health with Tips from TOMS Chief Impact Officer Amy Smith

    Published: 5/16/2023

  17. Disrupt and Transform: IBM CMO/CCO Jonathan Adashek on How the Company Evolves

    Published: 5/9/2023

  18. A Results-Proven Approach To The ROI Of Customer Experience

    Published: 5/2/2023

  19. Feedback Matters: How To Add Customer Insights and Metrics to Your Leadership Strategy

    Published: 4/25/2023

  20. 4 Common Data Challenges and How to Overcome Them

    Published: 4/18/2023

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.