452 Episodes

  1. The Modern CEO of Verizon Consumer: Embracing Customer Experience and AI as Competitive Advantages

    Published: 8/6/2024

  2. Mastering Customer Journey Mapping for Better Business Outcomes

    Published: 7/30/2024

  3. Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech

    Published: 7/23/2024

  4. Enhancing Customer Experience with AI in Contact Centers

    Published: 7/16/2024

  5. Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation

    Published: 7/9/2024

  6. New Book Out Today! The 8 Laws Of Customer-Focused Leadership

    Published: 7/2/2024

  7. Transformative Strategies for Customer Experience Excellence

    Published: 6/25/2024

  8. Customer-Centric Marketing: How CMOs Drive Brand Loyalty and Growth

    Published: 6/18/2024

  9. Building a Customer-Centric Marketing Tech Stack: From Personalization to Post-Sale Success

    Published: 6/12/2024

  10. How to Break Down Silos and Enhance B2B Customer Experience

    Published: 6/4/2024

  11. AI-Powered Contact Centers: Elevating Customer Experience and Efficiency

    Published: 5/28/2024

  12. 2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI

    Published: 5/21/2024

  13. Winning Through Platforms

    Published: 5/14/2024

  14. Aligning Business Growth with Customer Strategy

    Published: 5/7/2024

  15. Setting Sail for Success: Customer Experience Lessons from the Cruise Industry

    Published: 4/30/2024

  16. How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO

    Published: 4/23/2024

  17. Capital One's Strategy for Customer-Centric Success

    Published: 4/16/2024

  18. How To Transform Customer Support with AI

    Published: 4/9/2024

  19. How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market

    Published: 4/2/2024

  20. How To Champion Your Customer Experience Programs With Better Public Speaking

    Published: 3/26/2024

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.