The Modern Customer Podcast

A podcast by Blake Morgan - Tuesdays

Categories:

Business

384 Episodes

  1. 3 Secrets to ButcherBox’s Customer Obsession From Chief Product & Experience Officer Lesley Mottla

    Published: 4/11/2023

  2. Morgan Stanley CMO Alice Milligan Shares How the Brand Balances Legacy and Innovation

    Published: 4/4/2023

  3. How Nationwide Makes Listening to Customer Feedback a Company-wide Priority

    Published: 3/26/2023

  4. Betterment's VP of CX On How To Create Customer-Focused Leadership

    Published: 3/21/2023

  5. Overcome Customer Indecision With Bestselling Sales Author Matthew Dixon

    Published: 3/14/2023

  6. Connecting with New and Changing Customers: Lessons from the Del Monte Foods CMO

    Published: 3/7/2023

  7. 6 Forces to Navigate the Changing Retail Industry

    Published: 2/28/2023

  8. What Gets Measured Gets Managed: CX Metrics Insights from Petco’s Chief Customer Officer

    Published: 2/21/2023

  9. Measuring The Success of Our Relationships (And Not Lying About It)

    Published: 2/14/2023

  10. Listen To Build-A-Bear’s CEO Talk About Her Customer Experience Strategy

    Published: 2/7/2023

  11. The Business Case for CX: How to Make it a Priority in Your Organization

    Published: 1/31/2023

  12. TrueCar's Approach to Digital Customer Journey Mapping

    Published: 1/24/2023

  13. Visa Global Head of Fraud Services Michael Jabbara Shares His Views on the Future of Cybersecurity

    Published: 1/17/2023

  14. The WAYS CX Framework

    Published: 1/10/2023

  15. What Southwest Airlines Could Have Done Better This Christmas

    Published: 1/3/2023

  16. How Saks' CMO Creates a Customer-Driven Approach to Digital

    Published: 12/20/2022

  17. Are We Witnessing The End Of The Streaming Wars?

    Published: 12/13/2022

  18. How To Use Both/And Thinking To Balance Long-Term Vision With Short-Term Customer Service

    Published: 12/6/2022

  19. Driverless Cars With A Customer Focus: Inside Cruise’s Growth

    Published: 11/29/2022

  20. 6 Ways To Show Customers You're Grateful This Holiday Season

    Published: 11/22/2022

3 / 20

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.