452 Episodes

  1. Panel: How are we Engaging with Digital Immigrants and Digital Natives featuring Tate and Playboy

    Published: 10/15/2015

  2. Customer Experience Leadership Conversations with Leyla Seka

    Published: 10/9/2015

  3. StubHub's Results Driven Approach To Managing Social Media In The Contact Center

    Published: 10/1/2015

  4. When Variation In Customer Experience Is A Good Thing

    Published: 9/23/2015

  5. The Chief Customer Officer: Driving Customer Engagement At The Highest Levels

    Published: 9/18/2015

  6. When Customer Service and Sales Are Managed Under One CCO

    Published: 9/15/2015

  7. Pioneering A New Era of Customer Engagement

    Published: 9/7/2015

  8. GoDaddy Supercharges Its Customer Strategy With A New Kind Of High-Octane

    Published: 8/30/2015

  9. Chief Customer Officers: The Human Duct Tape Of The Organization

    Published: 8/24/2015

  10. Truth-Teller Augie Ray Talks Social Care, ROI and How To Win With Customer Experience

    Published: 8/16/2015

  11. Data Driven Customer Experiences

    Published: 8/4/2015

  12. Mental Toughness For Women

    Published: 8/3/2015

23 / 23

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.