452 Episodes

  1. A Grocery Store With No Employees? Learn From The Creator Of The World's First Unmanned Store

    Published: 3/29/2016

  2. Overcoming Customer Experience Challenges For B2B Companies

    Published: 3/24/2016

  3. How One Company Is Pioneering Snapchat For Customer Service

    Published: 3/8/2016

  4. Mobile Innovation With Vimeo

    Published: 3/4/2016

  5. Customers Love The Netflix of Women's Clothes

    Published: 3/1/2016

  6. Building New Consumer Relationships In The Digital Era: An Interview with the Former President of Digital at OWN Robert Tercek

    Published: 2/22/2016

  7. Absolut Enters The Internet Of Things

    Published: 2/15/2016

  8. What Is The Purpose Of A Brand With Ryan Hanley

    Published: 2/9/2016

  9. Hug Your Haters With Jay Baer: How To Embrace Complaints and Keep Your Customers

    Published: 2/1/2016

  10. Customer Centricity With Wharton's Dr. Peter Fader

    Published: 1/25/2016

  11. People May Be Brands But Brands Are Not People: Building Influence in the Digital Age

    Published: 1/18/2016

  12. Delivering Social Customer Service At Mailchimp

    Published: 12/23/2015

  13. How Young People Can Be Successful In Technology: Advice From A Leading Game Designer

    Published: 12/14/2015

  14. Customer Experience With Google's Head of Global Customer Acquisitions Darren Pleasance

    Published: 12/7/2015

  15. The X Factor In Customer Experience With Brian Solis

    Published: 11/30/2015

  16. How Playboy Achieved Tremendous Growth By Revamping Its Digital Content Brand

    Published: 11/20/2015

  17. Leveraging Data To Identify Customer Issues Early With Luxe Valet's Eva Khoo

    Published: 11/13/2015

  18. Why This On-Demand Content To Commerce Model Is All About Customer Engagement

    Published: 11/8/2015

  19. How Connected Things Will Change The Future of Customer Experience

    Published: 10/30/2015

  20. When Customers Design Their Own Experiences

    Published: 10/23/2015

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.