Money Advice Trust

72 Episodes

1. Episode 6: Making decisions with Tim Farmer and Chris Fitch

   Published: 11/8/2023
2. Episode 5: Tone of voice with Steve Donovan and Chris Fitch

   Published: 10/25/2023
3. Episode 4: Being Cold with Dr Rose Chard and Chris Fitch

   Published: 10/11/2023
4. Episode 3: Chronic Pain with Dr Elizabeth Blakelock and Chris Fitch

   Published: 9/27/2023
5. Episode 2: Vulnerability trends in 2023/24 with Phil King and Chris Fitch

   Published: 9/13/2023
6. Episode 1: Trans customers with Sarah Stephenson-Hunter and Chris Fitch

   Published: 9/13/2023
7. Vulnerability outcomes: how do we meet FCA expectations?

   Published: 7/9/2021
8. Lived experience and vulnerability

   Published: 4/15/2021
9. The finalised FCA vulnerability guidance for firms: content, surprises and outcomes

   Published: 3/9/2021
10. Launch event: new guidance on inclusive design in essential services

    Published: 2/2/2021
11. Vulnerability, GDPR, and disclosure

    Published: 11/6/2020
12. Identifying and supporting vulnerable customers: part 2

    Published: 10/26/2020
13. Identifying and supporting vulnerable customers: part 1

    Published: 10/2/2020
14. A discussion on vulnerability and design

    Published: 9/17/2020
15. Understanding suicide intervention for essential services

    Published: 9/10/2020
16. The FCA's proposed new vulnerability guidance: what does this mean for firms?

    Published: 8/14/2020
17. When the funds stop: bank card gambling blockers

    Published: 7/9/2020
18. Working in a crisis episode 5: How should firms apply 'vulnerability' to small businesses?

    Published: 5/26/2020
19. Working in a crisis episode 4 - Dealing with financial crisis and serious illness

    Published: 5/18/2020
20. Working in a crisis episode 3: Dealing with emotional crisis

    Published: 5/12/2020