72 Episodes

  1. Episode 27 -How we make “Easy Read” documents in seconds with Annie Baker, Tom, and Lilly

    Published: 10/2/2024
  2. Episode 26 -Just what do I say to a terminally ill customer? With David Williams from Marie Curie

    Published: 9/18/2024
  3. Episode 25 - Is ‘ableism’ more than another buzzword? With Celia Chartres-Aris and Chris Fitch

    Published: 9/4/2024
  4. Episode 24 - Hidden disability, looking behind the Sunflower Lanyard scheme with Paul White

    Published: 7/24/2024
  5. Episode 23 - The secret life of accessible numbers with Laura Parker and Chris Fitch

    Published: 7/10/2024
  6. Episode 22 – Am I making things better for disabled customers? with Kathryn Townsend and Chris Fitch

    Published: 6/25/2024
  7. Episode 21 - 'Good’ and ‘bad’ disability design – Liz Jackson’s 5 point check-list

    Published: 6/12/2024
  8. Episode 20 - Crisis conversations and digital channels with Victoria Hornby from Shout

    Published: 5/29/2024
  9. Episode 19 - Being vulnerable, while working in vulnerability with Makedah Simpson and Rosie Lyon

    Published: 5/15/2024
  10. Episode 18 - Dependency with Jamie Compton-Rea and Chris Fitch

    Published: 5/1/2024
  11. Episode 17 - Being a carer with Trevor Salomon and Chris Fitch

    Published: 4/17/2024
  12. Episode 16 - Tackling loneliness with Amy Perrin and Chris Fitch

    Published: 4/3/2024
  13. Episode 15 - Visible difference with Sudha Vijay, Jane Rodrick, Michaela Baker and Chris Fitch

    Published: 3/20/2024
  14. Episode 14 - Hearing Loss and d/Deaf customers with Tim Scannell and Chris Fitch

    Published: 3/7/2024
  15. Episode 12 - Building Trust with Charlie Nixon and Chris Fitch

    Published: 2/7/2024
  16. Episode 11 - Stammering with Lyndsay Edgington and Chris Fitch

    Published: 1/24/2024
  17. Episode 10 - What is empathy with Mathieu Lajante and Chris Fitch

    Published: 1/10/2024
  18. Episode 9 - Firewalking with Lee Walls and Chris Fitch

    Published: 12/14/2023
  19. Episode 8 - Supporting non-verbal customers with Katie Mackay, Jack Hatcher and Chris Fitch

    Published: 12/6/2023
  20. Episode 7 - Refugees and asylum seekers with Joshua Aspden and Chris Fitch

    Published: 11/22/2023

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Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.