Waiting for Service

100 Episodes

1. Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today

   Published: 3/25/2017
2. Episode 19 - Stop Blaming Training for your customer Service problems

   Published: 2/28/2017
3. Episode 18 - What A Customer Service Clusterf*** Looks Like

   Published: 2/17/2017
4. Episode 17 - I should be fired w Amayea

   Published: 11/12/2016
5. Episode 16 - Stop putting Customers First

   Published: 10/6/2016
6. Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella

   Published: 9/21/2016
7. Episode 14 - In Defense of Stupid Questions

   Published: 8/10/2016
8. Episode 13 - What to do with Millennials in CX

   Published: 7/21/2016
9. Episode 12 - Your Call May be Recorded for our comic relief

   Published: 6/23/2016
10. Episode 11 - The Damn Millennials are killing the Customer Experience

    Published: 5/19/2016
11. Episode 10 - Evolution of International Contact Center Outsourcing

    Published: 5/14/2016
12. Episode 9 - Omni Channel Is Bulls***t

    Published: 5/9/2016
13. Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham

    Published: 3/19/2016
14. Episode 7 - Being a Call Center Agent Sucks and how we can fix it

    Published: 2/22/2016
15. Episode 6 - Why car dealerships are going extinct with Jake Ramstack

    Published: 2/12/2016
16. Episode 5 - What happened to the Starbucks Experience

    Published: 2/4/2016
17. Episode 4 - Outsourcing Is Broken And How To Fix It

    Published: 1/28/2016
18. Episode 3 - Stop asking for Customer Feedback

    Published: 1/5/2016
19. Episode 2 - The End Of Jobs With Mike Muson

    Published: 11/12/2015
20. Episode 1 - Stop Pretending to care about CX

    Published: 9/18/2015