WTF! Walk The Floors Podcast- All Things Hospitality Training

A podcast by Michele Kline and Stephanie Leger

Categories:

Business Education

167 Episodes

  1. Engaging our hospitality teams for success!!"(With Henrico Ellis)

    Published: 2/14/2023

  2. Hospitality Goal Setting

    Published: 2/6/2023

  3. The Journey with Anna Schmid

    Published: 2/3/2023

  4. Service Etiquette, back to basics!

    Published: 1/25/2023

  5. Let’s talk about Cybersecurity

    Published: 1/16/2023

  6. National Career Coach Day

    Published: 1/9/2023

  7. But, what about drapes?

    Published: 1/4/2023

  8. Creating meaningful connections with our people (With Luke Freeman)

    Published: 12/27/2022

  9. Who should I follow in Hospitality?

    Published: 12/20/2022

  10. How to reach to Executive Team Level

    Published: 12/20/2022

  11. Turning tables without taking a turn on the experience! (Guest Žana Usher)

    Published: 12/12/2022

  12. When the WHY is compelling enough, people find the HOW!

    Published: 11/28/2022

  13. Jumping off the plane with a colorful parachute!" (With Eduardo Duran)

    Published: 11/22/2022

  14. Culture, the heartbeat of any company!

    Published: 11/21/2022

  15. Valet, the REAL first and last impression!" (With Luke Zeysing)

    Published: 11/8/2022

  16. Tips for Halloween, the good, the bad and the ugly!

    Published: 11/8/2022

  17. Tips for Vendors

    Published: 10/24/2022

  18. Working in Hospitality

    Published: 10/24/2022

  19. Mental Health Day, Creating Awareness

    Published: 10/13/2022

  20. Death of Daily Inspections

    Published: 10/10/2022

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.