37 Episodes

  1. How Costco used psychology to become the world's 3rd largest retailer

    Published: 3/16/2023
  2. Part Two: How Disney used psychology to become the happiest place on Earth

    Published: 3/9/2023
  3. Part One: How Disney used psychology to become the happiest place on Earth

    Published: 3/2/2023
  4. Greatest Hits: How IKEA used psychology to become the world's biggest furniture retailer

    Published: 2/23/2023
  5. Idleness Aversion: Why we hate to wait (and what to do about it)

    Published: 2/16/2023
  6. The Endowment Effect: Creating emotional bonds your customers don't want to break

    Published: 2/9/2023
  7. Unskilled and Unaware: The Story of the Dunning-Kruger Effect

    Published: 2/2/2023
  8. Greatest Hits: How Netflix Used Psychology to Perfect Its Experience

    Published: 1/26/2023
  9. Why Steve Jobs Stole from a Hotel to Build the Apple Store (and you should too)

    Published: 1/19/2023
  10. The Cobra Effect: When Your Best Intentions Backfire

    Published: 1/12/2023
  11. The Psychological Failure of New Coke

    Published: 1/5/2023
  12. Uber: Part Two

    Published: 7/28/2022
  13. Uber: Part One

    Published: 7/21/2022
  14. The Pratfall Effect: What happens when brands f'up

    Published: 7/7/2022
  15. How Target Used Psychology to Perfect Its Experience

    Published: 6/30/2022
  16. How Netflix Used Psychology to Perfect Its Experience

    Published: 4/19/2022
  17. The Gruen Effect: The fascinating ways store environments affect what (and how much) we buy

    Published: 3/22/2022
  18. Confirmation Bias: The ethics and advantages of customers' desire to be right

    Published: 3/8/2022
  19. How Nike Used Psychology to Become the World's Biggest Sportswear Brand

    Published: 2/23/2022
  20. WORDLE: The Fascinating Psychology Behind Why It's Gone Viral

    Published: 2/9/2022

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Customer and user behaviors can seem irrational. Shaped by mental shortcuts and psychological biases, their actions often appear random on the surface. In the Choice Hacking podcast, we'll learn about these "predictably irrational" behaviors and how to use them to create incredible customer experiences.