Choice Hacking
A podcast by Jennifer L. Clinehens - Thursdays
37 Episodes
-
How Costco used psychology to become the world's 3rd largest retailer
Published: 3/16/2023 -
Part Two: How Disney used psychology to become the happiest place on Earth
Published: 3/9/2023 -
Part One: How Disney used psychology to become the happiest place on Earth
Published: 3/2/2023 -
Greatest Hits: How IKEA used psychology to become the world's biggest furniture retailer
Published: 2/23/2023 -
Idleness Aversion: Why we hate to wait (and what to do about it)
Published: 2/16/2023 -
The Endowment Effect: Creating emotional bonds your customers don't want to break
Published: 2/9/2023 -
Unskilled and Unaware: The Story of the Dunning-Kruger Effect
Published: 2/2/2023 -
Greatest Hits: How Netflix Used Psychology to Perfect Its Experience
Published: 1/26/2023 -
Why Steve Jobs Stole from a Hotel to Build the Apple Store (and you should too)
Published: 1/19/2023 -
The Cobra Effect: When Your Best Intentions Backfire
Published: 1/12/2023 -
The Psychological Failure of New Coke
Published: 1/5/2023 -
Uber: Part Two
Published: 7/28/2022 -
Uber: Part One
Published: 7/21/2022 -
The Pratfall Effect: What happens when brands f'up
Published: 7/7/2022 -
How Target Used Psychology to Perfect Its Experience
Published: 6/30/2022 -
How Netflix Used Psychology to Perfect Its Experience
Published: 4/19/2022 -
The Gruen Effect: The fascinating ways store environments affect what (and how much) we buy
Published: 3/22/2022 -
Confirmation Bias: The ethics and advantages of customers' desire to be right
Published: 3/8/2022 -
How Nike Used Psychology to Become the World's Biggest Sportswear Brand
Published: 2/23/2022 -
WORDLE: The Fascinating Psychology Behind Why It's Gone Viral
Published: 2/9/2022
Customer and user behaviors can seem irrational. Shaped by mental shortcuts and psychological biases, their actions often appear random on the surface. In the Choice Hacking podcast, we'll learn about these "predictably irrational" behaviors and how to use them to create incredible customer experiences.