CHURN FM

265 Episodes

1. E263 | From Optimizely to Limitless: Dan Siroker on Building Products That Wow

   Published: 9/20/2024
2. E262 | How Data-Driven Automation Transforms Customer Success with Joe Di Grande

   Published: 9/11/2024
3. E261 | From Zero to Success: How to Build Customer Success Teams from Scratch with Ben Francis

   Published: 9/4/2024
4. E260 | The PLG vs. SLG Debate: Surprising Insights from SaaS Benchmarks with Emilia Korczynska of User Pilot

   Published: 8/29/2024
5. E259 | Identifying Your Ideal Customer Profile: A Data-Driven Approach with Goodfit's CEO Harrison Rose

   Published: 8/21/2024
6. E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul

   Published: 8/14/2024
7. E257 | How to Build a Customer Success Team Leveraging Subject Matter Experts with Szuyin Leow

   Published: 8/7/2024
8. E256 | Community-Driven Development: Boosting Retention with Integrations with Biro Florin

   Published: 7/31/2024
9. E255 | Navigating Growth and Retention: Lessons from PostHog’s CEO, James Hawkins

   Published: 7/24/2024
10. E254 | Reactivation Tactics: Transforming Cancellations into Customer Retention Opportunities with Baird Hall

    Published: 7/17/2024
11. E253 | Optimising Positioning, Messaging, and Buyer Enablement to Drive Customer Success with Jason Oakley

    Published: 7/10/2024
12. E252 | Preventing Team Churn: Leadership Tactics for Retaining Talent with Mr Joe

    Published: 7/3/2024
13. E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving

    Published: 6/26/2024
14. E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey

    Published: 6/19/2024
15. E249 | Optimizing User Acquisition for Long-Term Retention with Planable's CMO, Miruna Dragomir

    Published: 6/12/2024
16. E248 | How Anti-Retention Metrics and Next Best Actions Boost Retention with Martin Gonto

    Published: 6/5/2024
17. E247 | Mastering Mobile Retention: Insights from SoundCloud and VSCO with Andy Carvell from Phiture

    Published: 5/29/2024
18. E246 | Optimizing Cancellation Flows to Reduce Churn: Unbounce’s Approach with Tamara Grominsky

    Published: 5/22/2024
19. E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer

    Published: 5/15/2024
20. E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown

    Published: 5/8/2024