153 Episodes

  1. AI-Enabled Workflows for Enterprise Brands, with Richard Coope

    Published: 12/23/2025

  2. The Now, Next and Future of Agencies, with Spencer Gallagher

    Published: 12/9/2025

  3. How an in-house AI Strategist supports client experience, with Meg Pescio and Tom Duffy

    Published: 11/25/2025

  4. How to build an agency sales engine, with Ryan Hall

    Published: 11/11/2025

  5. Rebuilding the agency model for the AI era, with Roy Murphy

    Published: 10/28/2025

  6. How to stay legally safe when using AI in your agency, with Ryan Lisk & Kay Yung

    Published: 10/16/2025

  7. How agencies are adopting AI and what's coming next – a compilation of expert guest insights

    Published: 10/1/2025

  8. Account management in the Nonprofit sector, with Lauren Jones

    Published: 9/16/2025

  9. What your client’s Procurement team wants: insights and strategies, with Tina Fegent

    Published: 9/2/2025

  10. 4Ps of AI-enabled account management, with Jenny Plant

    Published: 8/19/2025

  11. Practical AI for Non-Techie Agency Leaders, with Heather Murray

    Published: 8/5/2025

  12. Mastering agency niching: How to boost your pipeline and navigate AI, with Steve Guberman

    Published: 7/22/2025

  13. The Case for Splitting Account Management & Project Management, with Brett Harned

    Published: 7/7/2025

  14. Inside Client Services: A CSD's Take on Global Expansion, with Laura Smales

    Published: 6/26/2025

  15. Conversations not presentations - mastering sales, with Blair Enns

    Published: 6/12/2025

  16. Why Account Management Deserves More Respect, with David C. Baker

    Published: 5/27/2025

  17. How adding account management impacted an event production agency, with Cameron Magee

    Published: 5/13/2025

  18. From employee to advocate: Why account managers should build a personal brand, with Claudia Cardinali

    Published: 4/25/2025

  19. Smaller, Faster, More Human: The Future of Agencies, with Carl Smith

    Published: 4/14/2025

  20. The Impact of AI on SEO agencies, with Kevin Gibbons

    Published: 3/27/2025

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This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.