241 Episodes

  1. REPLAY: Humanizing Customer Service with Alex Mead

    Published: 1/13/2025

  2. THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE

    Published: 1/6/2025

  3. CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS

    Published: 12/30/2024

  4. MACHINE CUSTOMERS ARE COMING

    Published: 12/23/2024

  5. THE CUSTOMER CULTURE IMPERATIVE

    Published: 12/16/2024

  6. GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS

    Published: 12/9/2024

  7. How To Transform Data Into Insights

    Published: 12/2/2024

  8. Unveiling The Insights Narrator: Extracting Gold from Data

    Published: 11/25/2024

  9.  The Future Of AI In Contact Canters And Its Effect On The Customer Experience

    Published: 11/18/2024

  10. DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE

    Published: 11/11/2024

  11. Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging

    Published: 11/4/2024

  12. The Skills Gap

    Published: 10/28/2024

  13. Harnessing the power of Emotional Intelligence in CX

    Published: 10/21/2024

  14. Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes

    Published: 10/14/2024

  15. Stop Engaging Employees: Start Making Work More Human

    Published: 10/7/2024

  16. Winning Leadership Buy-In: Aligning CX with Business Goals

    Published: 9/30/2024

  17. Brand Love: Why It Matters and How to Grow It

    Published: 9/23/2024

  18. Shaping the Future: AI and Innovation at MoveXM

    Published: 9/16/2024

  19. Behind the Pixels: Creative Strategies to Excel in Business

    Published: 9/9/2024

  20. Rethinking the Role of Customer Experience with Maxie Schmidt

    Published: 9/2/2024

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose