THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

208 Episodes

  1. DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC TRANSFORMATION AND LEADERSHIP

    Published: 6/24/2024

  2. The Experience of Jessica Noble at the CX World Games 2024

    Published: 6/20/2024

  3. TRANSFORMING THE DIAMOND IN THE ROUGH

    Published: 6/17/2024

  4. The Experience of Rolph Scott at the CX World Games 2024

    Published: 6/13/2024

  5. NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE OBSERVATORY

    Published: 6/10/2024

  6. UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS ENGINEERING

    Published: 6/3/2024

  7. THE BEST OF THE BEST: THE ART OF EXCELLENCE with Joseph Michelli

    Published: 5/27/2024

  8. FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP, AND DIVERSITY with Martha Boeckenfeld

    Published: 5/20/2024

  9. DO B2B BETTER: Drive Growth Through Game-Changing Customer Experience with Jim Tincher

    Published: 5/13/2024

  10. RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin

    Published: 5/6/2024

  11. Transforming Childcare - Design Insights from Barbara Van Duin

    Published: 4/29/2024

  12. Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey

    Published: 4/22/2024

  13. Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution with Antonio Grasso

    Published: 4/15/2024

  14. How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership

    Published: 4/8/2024

  15. From Humanity to Impact: How To Care for People and Work Together Successfully

    Published: 4/1/2024

  16. Why Everyone Should Listen: Suvi Lindfors on Future-Proofing Businesses

    Published: 3/25/2024

  17. Katrin J. Yuan's Blueprint for Tomorrow's Executives

    Published: 3/18/2024

  18. Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right

    Published: 3/11/2024

  19. Putting Customers First: Gabriela Ciupitu's Secrets to Winning Hearts

    Published: 3/4/2024

  20. Simplification at the Core: Lou Carbone on Refining Business Strategies

    Published: 2/26/2024

2 / 11

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose