241 Episodes

  1. CREATE HYPER-PERSONALIZED INTERACTIONS THAT MATTER

    Published: 8/26/2024

  2. EMPOWERING LEADERS TO GET EXECUTIVE BUY-IN

    Published: 8/19/2024

  3. STRATEGIES FOR A MEANINGFUL HUMAN CENTRIC CULTURE

    Published: 8/12/2024

  4. THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASES

    Published: 8/5/2024

  5. APPLYING JOBS TO BE DONE

    Published: 7/29/2024

  6. ENGAGING EMPLOYEES with Michael Brandt

    Published: 7/22/2024

  7. The Experience of Benson Mukandiwa at the CX World Games 2024

    Published: 7/18/2024

  8. MASTERING CX AND DIGITAL INNOVATION: GLOBAL INSIGHTS

    Published: 7/15/2024

  9. The Experience of Fatima Tomoum at the CX World Games 2024

    Published: 7/10/2024

  10. 4ROCKS SOLID STRATEGIES

    Published: 7/8/2024

  11. The Experience of Nate Brown at the CX World Games 2024

    Published: 7/3/2024

  12. EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY

    Published: 7/1/2024

  13. The Experience of Michael Brandt at the CX World Games 2024

    Published: 6/27/2024

  14. DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC TRANSFORMATION AND LEADERSHIP

    Published: 6/24/2024

  15. The Experience of Jessica Noble at the CX World Games 2024

    Published: 6/20/2024

  16. TRANSFORMING THE DIAMOND IN THE ROUGH

    Published: 6/17/2024

  17. The Experience of Rolph Scott at the CX World Games 2024

    Published: 6/13/2024

  18. NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE OBSERVATORY

    Published: 6/10/2024

  19. UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS ENGINEERING

    Published: 6/3/2024

  20. THE BEST OF THE BEST: THE ART OF EXCELLENCE with Joseph Michelli

    Published: 5/27/2024

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose