THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

208 Episodes

  1. Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi

    Published: 2/19/2024

  2. The Art of Customer Experience Design with Beppe De Vincenti

    Published: 2/12/2024

  3. Strategy for Sustainable Growth with Monika Schulze

    Published: 2/5/2024

  4. Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia

    Published: 1/29/2024

  5. Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI

    Published: 1/22/2024

  6. Charting the Future: Discussing AI, Culture, and Leadership in Customer Service with Jeremy Watkin

    Published: 1/14/2024

  7. The Experiences of a Customer Experience Legend with Alex Mead

    Published: 1/7/2024

  8. Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland

    Published: 1/1/2024

  9. Reflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All Stars

    Published: 12/25/2023

  10. Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks

    Published: 12/18/2023

  11. Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman

    Published: 12/11/2023

  12. Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic

    Published: 12/4/2023

  13. Leading with Data and Harnessing AI with Jim Iyoob

    Published: 11/27/2023

  14. Distilling the essence of the CX World Games with Christopher Brooks

    Published: 11/20/2023

  15. Revolutionizing the Transformation Approach with Tim Sherwood

    Published: 11/13/2023

  16. Pioneering CX Leadership: Karl Sharicz's Journey

    Published: 11/6/2023

  17. Never Lose an Employee Again with Joey Coleman

    Published: 10/30/2023

  18. Harnessing Human-Centricity to Drive Brand Purpose with DeAnna Avis

    Published: 10/23/2023

  19. Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach

    Published: 10/16/2023

  20. The Experiences of a CX Legend with Peter Pirner

    Published: 10/9/2023

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose