241 Episodes

  1. FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP, AND DIVERSITY with Martha Boeckenfeld

    Published: 5/20/2024

  2. DO B2B BETTER: Drive Growth Through Game-Changing Customer Experience with Jim Tincher

    Published: 5/13/2024

  3. RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin

    Published: 5/6/2024

  4. Transforming Childcare - Design Insights from Barbara Van Duin

    Published: 4/29/2024

  5. Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey

    Published: 4/22/2024

  6. Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution with Antonio Grasso

    Published: 4/15/2024

  7. How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership

    Published: 4/8/2024

  8. From Humanity to Impact: How To Care for People and Work Together Successfully

    Published: 4/1/2024

  9. Why Everyone Should Listen: Suvi Lindfors on Future-Proofing Businesses

    Published: 3/25/2024

  10. Katrin J. Yuan's Blueprint for Tomorrow's Executives

    Published: 3/18/2024

  11. Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right

    Published: 3/11/2024

  12. Putting Customers First: Gabriela Ciupitu's Secrets to Winning Hearts

    Published: 3/4/2024

  13. Simplification at the Core: Lou Carbone on Refining Business Strategies

    Published: 2/26/2024

  14. Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi

    Published: 2/19/2024

  15. The Art of Customer Experience Design with Beppe De Vincenti

    Published: 2/12/2024

  16. Strategy for Sustainable Growth with Monika Schulze

    Published: 2/5/2024

  17. Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia

    Published: 1/29/2024

  18. Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI

    Published: 1/22/2024

  19. Charting the Future: Discussing AI, Culture, and Leadership in Customer Service with Jeremy Watkin

    Published: 1/14/2024

  20. The Experiences of a Customer Experience Legend with Alex Mead

    Published: 1/7/2024

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose