THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
A podcast by Gregorio Uglioni - Mondays
Categories:
208 Episodes
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Cracking the Code to B2B Customer Experience with Shaun McAndrew
Published: 5/15/2023 -
Discussing Empathy in Action with Dr. Natalie Petouhoff
Published: 5/8/2023 -
The Rise Of The Frontline Worker with Cristian Grossmann - CEO Beekeeper
Published: 5/1/2023 -
Mastering the Art of Customer Experience: Insights from the CEO of the CX Professional Association with Greg Melia
Published: 4/24/2023 -
Are You Listening To The Whole Picture? with Nick Lygo-Baker
Published: 4/17/2023 -
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)
Published: 4/10/2023 -
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Faran Niaz (mini-series 2/3)
Published: 4/3/2023 -
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Hrushi Kulkarni (mini-series 1/3)
Published: 3/27/2023 -
Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)
Published: 3/20/2023 -
Seeking The Frictionless Organization with Bill Price and David Jaffe
Published: 3/13/2023 -
Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)
Published: 3/6/2023 -
Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
Published: 2/27/2023 -
Orchestrating Customer Experience in Business with Sergio Rossini
Published: 2/20/2023 -
Orchestrating Customer Experience in Business with Mark Slatin
Published: 2/13/2023 -
Approaching the Metaverse with Steven Van Belleghem - miniseries 3/3
Published: 2/6/2023 -
Approaching the Metaverse with Anna Noakes Schulze - miniseries 2/3
Published: 1/30/2023 -
Approaching the Metaverse with Pasquale Borriello and Andrea Ciulu - miniseries 1/3
Published: 1/23/2023 -
Machine Customer with James Dodkins
Published: 1/16/2023 -
Digital Transformation with Francesco Brenna
Published: 1/9/2023 -
A Complaint Is a Gift with Janelle Barlow
Published: 1/2/2023
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose