241 Episodes

  1. Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland

    Published: 1/1/2024

  2. Reflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All Stars

    Published: 12/25/2023

  3. Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks

    Published: 12/18/2023

  4. Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman

    Published: 12/11/2023

  5. Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic

    Published: 12/4/2023

  6. Leading with Data and Harnessing AI with Jim Iyoob

    Published: 11/27/2023

  7. Distilling the essence of the CX World Games with Christopher Brooks

    Published: 11/20/2023

  8. Revolutionizing the Transformation Approach with Tim Sherwood

    Published: 11/13/2023

  9. Pioneering CX Leadership: Karl Sharicz's Journey

    Published: 11/6/2023

  10. Never Lose an Employee Again with Joey Coleman

    Published: 10/30/2023

  11. Harnessing Human-Centricity to Drive Brand Purpose with DeAnna Avis

    Published: 10/23/2023

  12. Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach

    Published: 10/16/2023

  13. The Experiences of a CX Legend with Peter Pirner

    Published: 10/9/2023

  14. Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano

    Published: 10/2/2023

  15. Leading a Human-Centric Digital Transformation: Expert Insights from Roy Atkinson

    Published: 9/25/2023

  16. Recalibrating Leadership for the Infinite Game with Diane Magers

    Published: 9/18/2023

  17. Unpacking the real Impact of Corporate Social Responsibility and Leadership with Bob Azman

    Published: 9/11/2023

  18. Generating Value: From Insights to Impact with Susanna Baque

    Published: 9/4/2023

  19. Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience

    Published: 8/28/2023

  20. Breaking Barriers with Clare Muscutt: The Rise of Women in CX

    Published: 8/20/2023

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose