THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

213 Episodes

  1. Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick

    Published: 6/19/2023

  2. Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas

    Published: 6/12/2023

  3. Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf

    Published: 6/5/2023

  4. Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja

    Published: 5/29/2023

  5. Driving Business Success: The Importance of Employee Experience with Neha Dutta

    Published: 5/22/2023

  6. Cracking the Code to B2B Customer Experience with Shaun McAndrew

    Published: 5/15/2023

  7. Discussing Empathy in Action with Dr. Natalie Petouhoff

    Published: 5/8/2023

  8. The Rise Of The Frontline Worker with Cristian Grossmann - CEO Beekeeper

    Published: 5/1/2023

  9. Mastering the Art of Customer Experience: Insights from the CEO of the CX Professional Association with Greg Melia

    Published: 4/24/2023

  10. Are You Listening To The Whole Picture? with Nick Lygo-Baker

    Published: 4/17/2023

  11. Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)

    Published: 4/10/2023

  12. Unlocking the Return On Investment of Customer Experience: Making the Business Case with Faran Niaz (mini-series 2/3)

    Published: 4/3/2023

  13. Unlocking the Return On Investment of Customer Experience: Making the Business Case with Hrushi Kulkarni (mini-series 1/3)

    Published: 3/27/2023

  14. Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)

    Published: 3/20/2023

  15. Seeking The Frictionless Organization with Bill Price and David Jaffe

    Published: 3/13/2023

  16. Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)

    Published: 3/6/2023

  17. Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)

    Published: 2/27/2023

  18. Orchestrating Customer Experience in Business with Sergio Rossini

    Published: 2/20/2023

  19. Orchestrating Customer Experience in Business with Mark Slatin

    Published: 2/13/2023

  20. Approaching the Metaverse with Steven Van Belleghem - miniseries 3/3

    Published: 2/6/2023

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose