THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

213 Episodes

  1. Approaching the Metaverse with Anna Noakes Schulze - miniseries 2/3

    Published: 1/30/2023

  2. Approaching the Metaverse with Pasquale Borriello and Andrea Ciulu - miniseries 1/3

    Published: 1/23/2023

  3. Machine Customer with James Dodkins

    Published: 1/16/2023

  4. Digital Transformation with Francesco Brenna

    Published: 1/9/2023

  5. A Complaint Is a Gift with Janelle Barlow

    Published: 1/2/2023

  6. The New Customer Experience Management with Ivo Yorgov

    Published: 12/26/2022

  7. Customers know that you suck with Debbie Levitt

    Published: 12/19/2022

  8. Hospitality with Alec Dalton

    Published: 12/12/2022

  9. Brand Experience with Deirdre Martin

    Published: 12/5/2022

  10. Human interactions have evolved… so should your contact centre! with Anand Janefalkar Founder & CEO UJET - E102

    Published: 11/28/2022

  11. The Experience Economy with Joe Pine

    Published: 11/21/2022

  12. Customer Science with Colin Shaw

    Published: 11/14/2022

  13. The Big Miss – How Businesses overlook the value of emotions  with Zhecho Dobrev

    Published: 11/7/2022

  14. The intersection between CX and EX with Bill Staikos

    Published: 10/31/2022

  15. Social Selling with Tim Hughes

    Published: 10/24/2022

  16. OKR: Objectives and Key Results with Carsten Ley

    Published: 10/17/2022

  17. Be Your Team's Hero with Adam Toporek

    Published: 10/10/2022

  18. Journey to Centricity with Ilenia Vidili

    Published: 10/3/2022

  19. Diversity and Inclusion in Customer Experience with Rebecca Brown

    Published: 9/26/2022

  20. The CX Centric Maturity Assessment with Jonathan Daniels

    Published: 9/19/2022

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose