THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

208 Episodes

  1. The New Customer Experience Management with Ivo Yorgov

    Published: 12/26/2022

  2. Customers know that you suck with Debbie Levitt

    Published: 12/19/2022

  3. Hospitality with Alec Dalton

    Published: 12/12/2022

  4. Brand Experience with Deirdre Martin

    Published: 12/5/2022

  5. Human interactions have evolved… so should your contact centre! with Anand Janefalkar Founder & CEO UJET - E102

    Published: 11/28/2022

  6. The Experience Economy with Joe Pine

    Published: 11/21/2022

  7. Customer Science with Colin Shaw

    Published: 11/14/2022

  8. The Big Miss – How Businesses overlook the value of emotions  with Zhecho Dobrev

    Published: 11/7/2022

  9. The intersection between CX and EX with Bill Staikos

    Published: 10/31/2022

  10. Social Selling with Tim Hughes

    Published: 10/24/2022

  11. OKR: Objectives and Key Results with Carsten Ley

    Published: 10/17/2022

  12. Be Your Team's Hero with Adam Toporek

    Published: 10/10/2022

  13. Journey to Centricity with Ilenia Vidili

    Published: 10/3/2022

  14. Diversity and Inclusion in Customer Experience with Rebecca Brown

    Published: 9/26/2022

  15. The CX Centric Maturity Assessment with Jonathan Daniels

    Published: 9/19/2022

  16. 5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

    Published: 9/12/2022

  17. Continuous Education in Customer Experience with Ricky Harris

    Published: 9/5/2022

  18. The Magic of Disney World with Dennis Snow

    Published: 8/29/2022

  19. Operational Excellence with Marianne Rutz

    Published: 8/22/2022

  20. Built to Win with Annette Franz

    Published: 8/15/2022

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose