Customer Experience Insights

42 Episodes

1. Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center

   Published: 5/20/2021
2. Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process

   Published: 5/4/2021
3. Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal

   Published: 4/21/2021
4. Episode 16 - How Gamification is a game changer for agent performance and job satisfaction

   Published: 4/7/2021
5. Episode 15 - Experience as a Service - What it is and why it matters to customers

   Published: 3/23/2021
6. Episode 14 - The Gig Economy and the Changing Paradigm of WEM

   Published: 3/9/2021
7. Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities

   Published: 2/5/2021
8. Episode 12 - How the Pandemic has Changed Contact Centers for Good

   Published: 12/17/2020
9. Episode 11 - How to Reduce Customer Effort While Increasing Loyalty - an Interview with CX Index Founder David Heneghan

   Published: 10/27/2020
10. Episode 10 - How WEM Unleashes the Benefits of Working from Home

    Published: 10/7/2020
11. Episode 9 - How Multi-cloud Architecture Future Proofs Contact Centers

    Published: 9/10/2020
12. Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes

    Published: 9/2/2020
13. Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI

    Published: 8/12/2020
14. Episode 6 - Three Reasons Contact Centers Belong in the Cloud

    Published: 8/4/2020
15. Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia

    Published: 7/6/2020
16. Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards

    Published: 6/4/2020
17. Episode 3 - Successfully Transitioning Agents to WFH with Genesys Cloud – TechStyle’s Covid-19 Success Story

    Published: 5/4/2020
18. Episode 2 - How Genesys and Google Cloud CCAI Make Conversational AI a Must Have for Your Contact Center

    Published: 4/24/2020
19. Episodio 1 - Gina Clarkin, lo que todo cliente necesita saber ahora

    Published: 3/31/2020
20. Episódio 1 - Gina Clarkin, o que todo cliente precisa saber agora

    Published: 3/31/2020