Customer Experience Insights

A podcast by Genesys Influencer Relations

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42 Episodes

  1. Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center

    Published: 5/20/2021
  2. Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process

    Published: 5/4/2021
  3. Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal

    Published: 4/21/2021
  4. Episode 16 - How Gamification is a game changer for agent performance and job satisfaction

    Published: 4/7/2021
  5. Episode 15 - Experience as a Service - What it is and why it matters to customers

    Published: 3/23/2021
  6. Episode 14 - The Gig Economy and the Changing Paradigm of WEM

    Published: 3/9/2021
  7. Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities

    Published: 2/5/2021
  8. Episode 12 - How the Pandemic has Changed Contact Centers for Good

    Published: 12/17/2020
  9. Episode 11 - How to Reduce Customer Effort While Increasing Loyalty - an Interview with CX Index Founder David Heneghan

    Published: 10/27/2020
  10. Episode 10 - How WEM Unleashes the Benefits of Working from Home

    Published: 10/7/2020
  11. Episode 9 - How Multi-cloud Architecture Future Proofs Contact Centers

    Published: 9/10/2020
  12. Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes

    Published: 9/2/2020
  13. Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI

    Published: 8/12/2020
  14. Episode 6 - Three Reasons Contact Centers Belong in the Cloud

    Published: 8/4/2020
  15. Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia

    Published: 7/6/2020
  16. Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards

    Published: 6/4/2020
  17. Episode 3 - Successfully Transitioning Agents to WFH with Genesys Cloud – TechStyle’s Covid-19 Success Story

    Published: 5/4/2020
  18. Episode 2 - How Genesys and Google Cloud CCAI Make Conversational AI a Must Have for Your Contact Center

    Published: 4/24/2020
  19. Episodio 1 - Gina Clarkin, lo que todo cliente necesita saber ahora

    Published: 3/31/2020
  20. Episódio 1 - Gina Clarkin, o que todo cliente precisa saber agora

    Published: 3/31/2020

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Customer Experience Insights from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics. Hosted by Scott Nagel, Genesys Consultant Program Manager, this bi-weekly series is a “must listen” for anyone who wants to stay on top of key industry trends, including Contact Center as a Service, workforce engagement management, AI, digital channels, bots, and more.