Ipsos' Customer Perspective

78 Episodes

1. Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.

   Published: 4/3/2025
2. Season 7, Episode 11: Demystifying Mystery Shopping

   Published: 3/5/2025
3. Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK

   Published: 2/6/2025
4. Season 7, Episode 9: The Employee Customer Ripple Effect

   Published: 1/8/2025
5. Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact

   Published: 12/11/2024
6. Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!

   Published: 11/6/2024
7. Season 7, Episode 6: The Channel Performance Benchmark

   Published: 9/25/2024
8. Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2

   Published: 8/13/2024
9. Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2

   Published: 8/13/2024
10. Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research

    Published: 7/30/2024
11. Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives.

    Published: 7/17/2024
12. Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks

    Published: 6/28/2024
13. Season 6: Episode 5 – Channel Performance: driving sales conversion

    Published: 6/9/2023
14. Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience

    Published: 5/11/2023
15. Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder

    Published: 4/28/2023
16. Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world

    Published: 3/23/2023
17. Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London

    Published: 2/10/2023
18. Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth

    Published: 12/15/2022
19. Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems

    Published: 11/24/2022
20. Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service

    Published: 11/10/2022