Ipsos' Customer Perspective

78 Episodes

1. Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

   Published: 10/7/2022
2. Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

   Published: 9/8/2022
3. Season 5: Episode 6 – The Customer and Citizen Perspective

   Published: 8/18/2022
4. Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada

   Published: 7/27/2022
5. Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights

   Published: 6/23/2022
6. Season 5: Episode 3 – Driving Compliance At The Frontline

   Published: 5/19/2022
7. Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts

   Published: 2/24/2022
8. Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience

   Published: 1/13/2022
9. Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:

   Published: 12/22/2021
10. Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce

    Published: 11/10/2021
11. Season 4: Episode 4 – The role of UX in driving brilliant CX

    Published: 11/3/2021
12. Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis

    Published: 10/20/2021
13. Season 4: Episode 2 – Bridging the Brand Experience Gap

    Published: 10/6/2021
14. Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar

    Published: 9/22/2021
15. Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.

    Published: 8/19/2021
16. Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.

    Published: 8/4/2021
17. Season 3: Episode 15 – EX:CX, a view from South Africa

    Published: 7/14/2021
18. Season 3: Episode 14 – Hear from Vietnam CX industry leader

    Published: 6/30/2021
19. Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.

    Published: 6/17/2021
20. Season 3: Episode 12 – Hear from Samsung’s European Senior CX Strategy Manager, Darren George: CX in the fast lane.

    Published: 6/3/2021