Customer Perspective: An Ipsos Podcast

66 Episodes

1. Season 4: Episode 2 – Bridging the Brand Experience Gap

   Published: 10/6/2021
2. Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar

   Published: 9/22/2021
3. Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.

   Published: 8/19/2021
4. Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.

   Published: 8/4/2021
5. Season 3: Episode 15 – EX:CX, a view from South Africa

   Published: 7/14/2021
6. Season 3: Episode 14 – Hear from Vietnam CX industry leader

   Published: 6/30/2021
7. Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.

   Published: 6/17/2021
8. Season 3: Episode 12 – Hear from Samsung’s European Senior CX Strategy Manager, Darren George: CX in the fast lane.

   Published: 6/3/2021
9. Season 3: Episode 11 – Hear from Decathlon Digital Director, Gergely Román: Delivering an omnichannel experience.

   Published: 5/19/2021
10. Season 3: Episode 10 – Hear from Whitbread – a relentless focus on CX

    Published: 4/29/2021
11. Season 3: Episode 9 – Hear from Chief People Officer, Andrew Stephenson of EQ – talking EX, CX, BX

    Published: 4/15/2021
12. Season 3: Episode 8 – Hear from Park Place Technologies: B2B CX brilliance brought to life.

    Published: 3/29/2021
13. Season 3: Episode 7 – CX measurement and management … nailing great!

    Published: 3/17/2021
14. Season 3: Episode 6 – Take Mystery Shopping Results to the Next Level

    Published: 3/10/2021
15. Season 3: Episode 5 – SERVICE WITH A SMILE? Delivering customer experience in the face of mask wearing

    Published: 3/3/2021
16. Season 3: Episode 4 – Hear from Jo Causon, CEO of The Institute of Customer Service: ‘Customer Experience driving business performance’

    Published: 2/17/2021
17. Season 3: Episode 3 – CX Service Design: Designing customer experiences to drive business impact.

    Published: 2/10/2021
18. Season 3: Episode 2 – Channel Performance: Size, Measure, Drive.

    Published: 2/3/2021
19. Temporada 3: Episodio 1 – Escuchen a Patricia Gomez de Banco de Chile: ‘Adaptándose a nueva experiencia de clientes’

    Published: 1/27/2021
20. Temporada 2: Episodio 12 – Escuchen a Mariano Silveyra de Mercado Libre: ‘Convirtiéndose en el marketplace con la mejor experiencia de clientes’

    Published: 12/16/2020