Customer Support Leaders

A podcast by Charlotte Ward

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341 Episodes

  1. 150: Fireside with Mo McKibbin

    Published: 12/11/2020
  2. 149: Fireside with Steve Bederman

    Published: 12/4/2020
  3. 148: Fireside with Greg Skirving

    Published: 11/27/2020
  4. 147: Fireside with Kaylin Bailey

    Published: 11/20/2020
  5. 146: Fireside with Tue Søttrup

    Published: 11/13/2020
  6. Announcing the Firesides

    Published: 11/9/2020
  7. 145: Diversity and Inclusion with Vanessa Subramaniam

    Published: 11/6/2020
  8. 144: Diversity and Inclusion with Stacy Justino

    Published: 11/5/2020
  9. 143: Diversity and Inclusion with Josh Magsam

    Published: 11/4/2020
  10. 142: Diversity and Inclusion with Antonio King

    Published: 11/3/2020
  11. 141: Diversity and Inclusion with Ian Jordan

    Published: 11/2/2020
  12. 140: Scary Support Stories with Todd Curtis

    Published: 10/30/2020
  13. 139: Scary Support Stories with Nancy Dandolos

    Published: 10/29/2020
  14. 138: Scary Support Stories with Antonio King

    Published: 10/28/2020
  15. 137: Scary Support Stories with Nate Brown

    Published: 10/27/2020
  16. 136: Scary Support Stories with Matt Dale

    Published: 10/26/2020
  17. 135: Support’s Relationship to Sales with Liz Love

    Published: 10/23/2020
  18. 134: Support’s Relationship to Sales with Nicholas Zeisler

    Published: 10/22/2020
  19. 133: Support’s Relationship to Sales with Greg Skirving

    Published: 10/21/2020
  20. 132: Support’s Relationship to Sales with Natalie Petruch-Trent

    Published: 10/20/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.