Customer Support Leaders

A podcast by Charlotte Ward

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341 Episodes

  1. 131: Support’s Relationship to Sales with Jason Cutter

    Published: 10/19/2020
  2. 130: Support’s Relationship to Product with Ashley Sachs

    Published: 10/16/2020
  3. 129: Support’s Relationship to Product with Andrea Saez

    Published: 10/15/2020
  4. 128: Support’s Relationship to Product with Matt Dale

    Published: 10/14/2020
  5. 127: Support’s Relationship to Product with Craig Stoss

    Published: 10/13/2020
  6. 126: Support’s Relationship to Product with Simone Secci

    Published: 10/12/2020
  7. 125: Freelancing in Support with Nicole Jackson

    Published: 10/9/2020
  8. 124: Freelancing in Support with Mo McKibbin

    Published: 10/8/2020
  9. 123: Freelancing in Support with Andrei Kamarouski

    Published: 10/7/2020
  10. 122: Freelancing in Support with Jenny Dempsey

    Published: 10/6/2020
  11. 121: Freelancing in Support with Zeni Bandy

    Published: 10/5/2020
  12. Bonus - INBOUND 2020

    Published: 9/28/2020
  13. 120: CSAT with Simone Secci

    Published: 9/25/2020
  14. 119: CSAT with Chris Taylor

    Published: 9/24/2020
  15. 118: CSAT with Nicholas Zeisler

    Published: 9/23/2020
  16. 117: CSAT with Mo McKibbin

    Published: 9/22/2020
  17. 116: CSAT with Denise Twum

    Published: 9/21/2020
  18. 115: Support Scope with Mike Redbord

    Published: 9/18/2020
  19. 114: Support Scope with Mo McKibbin

    Published: 9/17/2020
  20. 113: Support Scope with Craig Stoss

    Published: 9/16/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.