Customer Support Leaders
A podcast by Charlotte Ward
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Categories:
341 Episodes
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131: Support’s Relationship to Sales with Jason Cutter
Published: 10/19/2020 -
130: Support’s Relationship to Product with Ashley Sachs
Published: 10/16/2020 -
129: Support’s Relationship to Product with Andrea Saez
Published: 10/15/2020 -
128: Support’s Relationship to Product with Matt Dale
Published: 10/14/2020 -
127: Support’s Relationship to Product with Craig Stoss
Published: 10/13/2020 -
126: Support’s Relationship to Product with Simone Secci
Published: 10/12/2020 -
125: Freelancing in Support with Nicole Jackson
Published: 10/9/2020 -
124: Freelancing in Support with Mo McKibbin
Published: 10/8/2020 -
123: Freelancing in Support with Andrei Kamarouski
Published: 10/7/2020 -
122: Freelancing in Support with Jenny Dempsey
Published: 10/6/2020 -
121: Freelancing in Support with Zeni Bandy
Published: 10/5/2020 -
Bonus - INBOUND 2020
Published: 9/28/2020 -
120: CSAT with Simone Secci
Published: 9/25/2020 -
119: CSAT with Chris Taylor
Published: 9/24/2020 -
118: CSAT with Nicholas Zeisler
Published: 9/23/2020 -
117: CSAT with Mo McKibbin
Published: 9/22/2020 -
116: CSAT with Denise Twum
Published: 9/21/2020 -
115: Support Scope with Mike Redbord
Published: 9/18/2020 -
114: Support Scope with Mo McKibbin
Published: 9/17/2020 -
113: Support Scope with Craig Stoss
Published: 9/16/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.