Customer Support Leaders

A podcast by Charlotte Ward

Categories:

341 Episodes

  1. 169: Slack Support with Chris Jewitt

    Published: 1/14/2021
  2. 168: Slack Support with Sean Tanos

    Published: 1/13/2021
  3. 167: Slack Support with Fletcher Richman

    Published: 1/12/2021
  4. 166: Slack Support with Vlad Shlosberg

    Published: 1/11/2021
  5. 2021 Kickoff

    Published: 1/4/2021
  6. 165: Year in Review: Can’t Get No Satisfaction

    Published: 1/1/2021
  7. 164: Year in Review: Successful Improvements

    Published: 12/31/2020
  8. 163: Year in Review: Looking Back at Forecasting

    Published: 12/30/2020
  9. 162: Year in Review: Growing the Business through Support

    Published: 12/29/2020
  10. 161: Year in Review: Growing Teams and Leaders

    Published: 12/28/2020
  11. 160: Year in Review: Bringing People Together

    Published: 12/25/2020
  12. 159: Year in Review: Careers and Hiring

    Published: 12/24/2020
  13. 158: Year in Review: Numbers and Beyond

    Published: 12/23/2020
  14. 157: Year in Review: Reviews, Goals and Performance

    Published: 12/22/2020
  15. 156: Year in Review: Metrics

    Published: 12/21/2020
  16. 155: Year in Review: Leadership Careers

    Published: 12/18/2020
  17. 154: Year in Review: Frustrations and Awkward Conversations

    Published: 12/17/2020
  18. 153: Year in Review: The First Week

    Published: 12/16/2020
  19. 152: Year in Review: Podcast Journey Part 2

    Published: 12/15/2020
  20. 151: Year in Review: Podcast Journey Part 1

    Published: 12/14/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.