Customer Support Leaders
A podcast by Charlotte Ward

Categories:
341 Episodes
-
169: Slack Support with Chris Jewitt
Published: 1/14/2021 -
168: Slack Support with Sean Tanos
Published: 1/13/2021 -
167: Slack Support with Fletcher Richman
Published: 1/12/2021 -
166: Slack Support with Vlad Shlosberg
Published: 1/11/2021 -
2021 Kickoff
Published: 1/4/2021 -
165: Year in Review: Can’t Get No Satisfaction
Published: 1/1/2021 -
164: Year in Review: Successful Improvements
Published: 12/31/2020 -
163: Year in Review: Looking Back at Forecasting
Published: 12/30/2020 -
162: Year in Review: Growing the Business through Support
Published: 12/29/2020 -
161: Year in Review: Growing Teams and Leaders
Published: 12/28/2020 -
160: Year in Review: Bringing People Together
Published: 12/25/2020 -
159: Year in Review: Careers and Hiring
Published: 12/24/2020 -
158: Year in Review: Numbers and Beyond
Published: 12/23/2020 -
157: Year in Review: Reviews, Goals and Performance
Published: 12/22/2020 -
156: Year in Review: Metrics
Published: 12/21/2020 -
155: Year in Review: Leadership Careers
Published: 12/18/2020 -
154: Year in Review: Frustrations and Awkward Conversations
Published: 12/17/2020 -
153: Year in Review: The First Week
Published: 12/16/2020 -
152: Year in Review: Podcast Journey Part 2
Published: 12/15/2020 -
151: Year in Review: Podcast Journey Part 1
Published: 12/14/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.