Customer Support Leaders
A podcast by Charlotte Ward
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Categories:
341 Episodes
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112: Support Scope with Zeni Bandy
Published: 9/15/2020 -
111: Support Scope with Chris Taylor
Published: 9/14/2020 -
110: Fireside with Craig Stoss
Published: 9/11/2020 -
109: Panel: If I Knew Then, What I Know Now….
Published: 9/4/2020 -
108: Fireside with Chris Taylor
Published: 8/28/2020 -
107: Panel: Metrics 2.0
Published: 8/21/2020 -
106: Fireside with Josh Magsam
Published: 8/14/2020 -
105: Panel: Support Leadership 2.0
Published: 8/7/2020 -
104: Fireside with Simone Secci
Published: 7/31/2020 -
103: Panel: Managing Change
Published: 7/24/2020 -
102: Fireside with Ash Rhodes
Published: 7/17/2020 -
101: Panel: Return to Normality
Published: 7/9/2020 -
A Small Announcement
Published: 7/6/2020 -
100: Process Improvement with Alyssa Percell
Published: 7/3/2020 -
99: Process Improvement with Ash Rhodes
Published: 7/2/2020 -
98: Process Improvement with Matt Dale
Published: 7/1/2020 -
97: Process Improvement with Kaylin Bailey
Published: 6/30/2020 -
96: Process Improvement with Denise Twum
Published: 6/29/2020 -
Bonus - A Little Look Back!
Published: 6/22/2020 -
95: First 30 Days with Greg Skirving
Published: 6/19/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.