Customer Support Leaders

A podcast by Charlotte Ward

Categories:

341 Episodes

  1. 112: Support Scope with Zeni Bandy

    Published: 9/15/2020
  2. 111: Support Scope with Chris Taylor

    Published: 9/14/2020
  3. 110: Fireside with Craig Stoss

    Published: 9/11/2020
  4. 109: Panel: If I Knew Then, What I Know Now….

    Published: 9/4/2020
  5. 108: Fireside with Chris Taylor

    Published: 8/28/2020
  6. 107: Panel: Metrics 2.0

    Published: 8/21/2020
  7. 106: Fireside with Josh Magsam

    Published: 8/14/2020
  8. 105: Panel: Support Leadership 2.0

    Published: 8/7/2020
  9. 104: Fireside with Simone Secci

    Published: 7/31/2020
  10. 103: Panel: Managing Change

    Published: 7/24/2020
  11. 102: Fireside with Ash Rhodes

    Published: 7/17/2020
  12. 101: Panel: Return to Normality

    Published: 7/9/2020
  13. A Small Announcement

    Published: 7/6/2020
  14. 100: Process Improvement with Alyssa Percell

    Published: 7/3/2020
  15. 99: Process Improvement with Ash Rhodes

    Published: 7/2/2020
  16. 98: Process Improvement with Matt Dale

    Published: 7/1/2020
  17. 97: Process Improvement with Kaylin Bailey

    Published: 6/30/2020
  18. 96: Process Improvement with Denise Twum

    Published: 6/29/2020
  19. Bonus - A Little Look Back!

    Published: 6/22/2020
  20. 95: First 30 Days with Greg Skirving

    Published: 6/19/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.