Customer Support Leaders
A podcast by Charlotte Ward
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Categories:
341 Episodes
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94: First 30 Days with Alyssa Percell
Published: 6/18/2020 -
93: First 30 Days with Natalie Ruhl
Published: 6/17/2020 -
92: First 30 Days with Lauren Rose Eimers
Published: 6/16/2020 -
91: First 30 Days with Stacy Justino
Published: 6/15/2020 -
90: Cross-cultural Support with Josh Magsam
Published: 6/12/2020 -
89: Cross-cultural Support with Simone Secci
Published: 6/11/2020 -
88: Cross-cultural Support with Aurore Lanchart
Published: 6/10/2020 -
87: Cross-cultural Support with Ulrike Pitzschke
Published: 6/9/2020 -
86: Cross-cultural Support with Chris Taylor
Published: 6/7/2020 -
Throwback to Ep 49: Hiring in Support with Alyssa Percell
Published: 6/5/2020 -
Throwback to Ep 40: Looking Beyond the Numbers with Mike Redbord
Published: 6/4/2020 -
Throwback to Ep 21: Moving from Doing to Leading the Work with Ash Rhodes
Published: 6/3/2020 -
Throwback to Ep 6: Future of Support with Craig Stoss
Published: 6/2/2020 -
Throwback to Ep 1: Empathy with Jenny Dempsey
Published: 6/1/2020 -
85: Remote Work with Mo McKibbin
Published: 5/29/2020 -
84: Remote Work with Craig Stoss
Published: 5/28/2020 -
83: Remote Work with Ash Rhodes
Published: 5/27/2020 -
82: Remote Work with Hilary Dudek
Published: 5/26/2020 -
81: Remote Work with Matt Dale
Published: 5/25/2020 -
80: Forecasting in Support with Ash Rhodes
Published: 5/22/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.