Customer Support Leaders

A podcast by Charlotte Ward

Categories:

341 Episodes

  1. 94: First 30 Days with Alyssa Percell

    Published: 6/18/2020
  2. 93: First 30 Days with Natalie Ruhl

    Published: 6/17/2020
  3. 92: First 30 Days with Lauren Rose Eimers

    Published: 6/16/2020
  4. 91: First 30 Days with Stacy Justino

    Published: 6/15/2020
  5. 90: Cross-cultural Support with Josh Magsam

    Published: 6/12/2020
  6. 89: Cross-cultural Support with Simone Secci

    Published: 6/11/2020
  7. 88: Cross-cultural Support with Aurore Lanchart

    Published: 6/10/2020
  8. 87: Cross-cultural Support with Ulrike Pitzschke

    Published: 6/9/2020
  9. 86: Cross-cultural Support with Chris Taylor

    Published: 6/7/2020
  10. Throwback to Ep 49: Hiring in Support with Alyssa Percell

    Published: 6/5/2020
  11. Throwback to Ep 40: Looking Beyond the Numbers with Mike Redbord

    Published: 6/4/2020
  12. Throwback to Ep 21: Moving from Doing to Leading the Work with Ash Rhodes

    Published: 6/3/2020
  13. Throwback to Ep 6: Future of Support with Craig Stoss

    Published: 6/2/2020
  14. Throwback to Ep 1: Empathy with Jenny Dempsey

    Published: 6/1/2020
  15. 85: Remote Work with Mo McKibbin

    Published: 5/29/2020
  16. 84: Remote Work with Craig Stoss

    Published: 5/28/2020
  17. 83: Remote Work with Ash Rhodes

    Published: 5/27/2020
  18. 82: Remote Work with Hilary Dudek

    Published: 5/26/2020
  19. 81: Remote Work with Matt Dale

    Published: 5/25/2020
  20. 80: Forecasting in Support with Ash Rhodes

    Published: 5/22/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.