Customer Support Leaders

A podcast by Charlotte Ward

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341 Episodes

  1. 79: Forecasting in Support with Matt Dale

    Published: 5/21/2020
  2. 78: Forecasting in Support with Greg Skirving

    Published: 5/20/2020
  3. 77: Forecasting in Support with Mike Redbord

    Published: 5/19/2020
  4. 76: Forecasting in Support with Craig Stoss

    Published: 5/18/2020
  5. 75: Support Contributing to Revenue with Josh Magsam

    Published: 5/15/2020
  6. 74: Support Contributing to Revenue with Erica Mancuso

    Published: 5/14/2020
  7. 73: Support Contributing to Revenue with Craig Stoss

    Published: 5/13/2020
  8. 72: Support Contributing to Revenue with Mo McKibbin

    Published: 5/12/2020
  9. 71: Support Contributing to Revenue with Mike Redbord

    Published: 5/11/2020
  10. 70: Self-care in Support with Lauren Rose Eimers

    Published: 5/8/2020
  11. 69: Self-care in Support with Hilary Dudek

    Published: 5/7/2020
  12. 68: Self-care in Support with Ryan Klausner

    Published: 5/6/2020
  13. 67: Self-care in Support with Greg Skirving

    Published: 5/5/2020
  14. 66: Self-care in Support with Ulrike Pitzschke

    Published: 5/4/2020
  15. 65: Onboarding New Hires with Ackerman

    Published: 5/1/2020
  16. 64: Onboarding New Hires with Kaylin Bailey

    Published: 4/30/2020
  17. 63: Onboarding New Hires with Craig Stoss

    Published: 4/29/2020
  18. 62: Onboarding New Hires with Ash Rhodes

    Published: 4/28/2020
  19. 61: Onboarding New Hires with Lauren Rose Eimers

    Published: 4/27/2020
  20. 60: Building Leaders in Your Team with Greg Skirving

    Published: 4/24/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.