Customer Support Leaders

A podcast by Charlotte Ward

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341 Episodes

  1. 59: Building Leaders in Your Team with Ryan Klausner

    Published: 4/23/2020
  2. 58: Building Leaders in Your Team with Josh Magsam

    Published: 4/22/2020
  3. 57: Building Leaders in Your Team with Ash Rhodes

    Published: 4/21/2020
  4. 56: Building Leaders in Your Team with Meredith Molloy

    Published: 4/20/2020
  5. 55: Panel: How customer-centric are you?

    Published: 4/17/2020
  6. 54: Panel: Customer communications in a crisis

    Published: 4/10/2020
  7. 53: Panel: Handling layoffs like a human

    Published: 4/3/2020
  8. 52: Panel: Corona-crisis check-in

    Published: 3/27/2020
  9. 51: Panel: Women Leaders in Support

    Published: 3/20/2020
  10. Upcoming Specials

    Published: 3/16/2020
  11. 50: Hiring in Support with Josh Magsam

    Published: 3/13/2020
  12. 49: Hiring in Support with Alyssa Percell

    Published: 3/12/2020
  13. 48: Hiring in Support with Craig Stoss

    Published: 3/11/2020
  14. 47: Hiring in Support with Kristina King

    Published: 3/10/2020
  15. 46: Hiring in Support with Ulrike Pitzschke

    Published: 3/9/2020
  16. 45: Careers in Support with Kristina King

    Published: 3/6/2020
  17. 44: Careers in Support with Mike Redbord

    Published: 3/5/2020
  18. 43: Careers in Support with Vanessa Subramaniam

    Published: 3/4/2020
  19. 42: Careers in Support with Natalie Ruhl

    Published: 3/3/2020
  20. 41: Careers in Support with Matt Dale

    Published: 3/2/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.