Customer Support Leaders

A podcast by Charlotte Ward

Categories:

341 Episodes

  1. 209: Fireside with Ash Rhodes

    Published: 6/25/2021
  2. 208: Fireside with Doug Akers

    Published: 6/18/2021
  3. 207: Fireside with Josh Magsam

    Published: 6/11/2021
  4. 206: Fireside with Jim Israel

    Published: 6/4/2021
  5. 205: Fireside with Vlad Shlosberg

    Published: 5/28/2021
  6. 204: Fireside with Lauren Fearn

    Published: 5/21/2021
  7. 203: Fireside with Hannah Steiman

    Published: 5/14/2021
  8. 202: Fireside with Sharad Khandelwal

    Published: 5/7/2021
  9. 201: Fireside with Ethan Walfish

    Published: 4/30/2021
  10. 200: Managing Change with Lauren Rose Eimers

    Published: 4/23/2021
  11. 199: Managing Change with Josh Magsam

    Published: 4/22/2021
  12. 198: Managing Change with Adela Bodor

    Published: 4/21/2021
  13. 197: Managing Change with Natalie Ruhl

    Published: 4/20/2021
  14. 196: Managing Change with Lauren Fearn

    Published: 4/19/2021
  15. 195: The Perfect Support Email with Leslie O’Flahavan

    Published: 4/16/2021
  16. 194: The Perfect Support Email with Craig Stoss

    Published: 4/15/2021
  17. 193: The Perfect Support Email with Nicholas Zeisler

    Published: 4/14/2021
  18. 192: The Perfect Support Email with Stacy Justino

    Published: 4/13/2021
  19. 191: The Perfect Support Email with Ethan Walfish

    Published: 4/12/2021
  20. 190: Support in the Business with Josh Magsam

    Published: 4/9/2021

7 / 18

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.