CX Files

369 Episodes

1. Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX

   Published: 10/21/2021
2. Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX

   Published: 10/14/2021
3. Tijana Dmitrovic - Contact Service - How To Build A Career In CX

   Published: 10/7/2021
4. Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX

   Published: 9/30/2021
5. Jo Causon - ICS - Building Back With Better CX

   Published: 9/23/2021
6. Mark Trimble - Powerland - CX And The Cloud

   Published: 9/16/2021
7. Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO

   Published: 9/9/2021
8. Greg Murphy - Instanda - CX And Insurance In The Cloud

   Published: 9/2/2021
9. Gareth Richards - Help With My Visa! - Travel CX After The Pandemic

   Published: 8/26/2021
10. Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience?

    Published: 8/19/2021
11. Tom Doran - Bupa - WFH CX Strategy Before And After Covid

    Published: 8/12/2021
12. Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!

    Published: 8/5/2021
13. Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional

    Published: 7/29/2021
14. Richard Farrand - Conduent - Designing And Transforming For Great CX

    Published: 7/22/2021
15. SPECIAL EDITION: Violence In South Africa

    Published: 7/16/2021
16. Huw Davies - Ozone API - Can Open Banking Improve Bank CX?

    Published: 7/15/2021
17. Numrah Irfan - WatServ - Building Back Better With The Cloud

    Published: 7/8/2021
18. Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?

    Published: 7/1/2021
19. GigCX Discussion Featuring McKinsey, LiveXchange, and NewAge Products

    Published: 6/25/2021
20. Victor Pereda - Nearsol - How To Implement A New Contact Center

    Published: 6/17/2021