CX Files

369 Episodes

1. Alex Mead - Who Decides On Who Is Really A CX Guru?

   Published: 6/10/2021
2. Helen Hickin - ICON Communication Centres - The Evolution Of B2B CX And Inside Sales

   Published: 6/3/2021
3. Michele Rowan - WFH Alliance - After The Pandemic WFH Is Here To Stay

   Published: 5/27/2021
4. Jeff Pappas - ESRP - Where Should You Locate A Contact Center?

   Published: 5/20/2021
5. Annelien Marcus - Clarion People - Recruitment And The Modern CX Professional

   Published: 5/14/2021
6. Miya Knights - Retail And CX In The Post-Pandemic Next Normal

   Published: 5/7/2021
7. WFH: Securing The Future For Your Organization

   Published: 4/30/2021
8. Alistair Niederer - TTEC - CX Is About Orchestration Not Outsourcing!

   Published: 4/23/2021
9. Tugs Smith - ATAC Inc - The Value Of WFH Certification

   Published: 4/16/2021
10. Peter Ryan : Ryan Strategic Advisory : Front Office BPO Omnibus Survey 2021 Results

    Published: 4/8/2021
11. Simon Dillsworth : Davies Consulting : Intelligent Automation; Striking The Balance Between Cost And Driving Customer Loyalty

    Published: 4/1/2021
12. Chris Gillen : A Closer Look : Travel & Leisure CX Before And After Covid

    Published: 3/26/2021
13. Rob van Herpen : 5CA : How WFH Will Evolve In 2021

    Published: 3/19/2021
14. Rick Denton - EX4CX - 2020 The Year (NOT) Everything Changed For CX

    Published: 3/12/2021
15. Discussion: Where Are The Emerging BPO Destinations In 2021?

    Published: 3/5/2021
16. Randy Arellano : Auxillium : Can Smaller Companies Also Outsource Their CX?

    Published: 2/26/2021
17. Stuart Ravens : Corax Insights : Do Energy And Utility Companies Even Think About CX?

    Published: 2/19/2021
18. William Carson : Ascensos : Retail And CX - Is The Future Phygital?

    Published: 2/12/2021
19. Jim Farnsworth : SYKES : Transforming Agents Into Ambassadors

    Published: 2/5/2021
20. Ted Nardin & Brian Kearney : 5th Talent : What CX Leaders Need To Understand About WFH

    Published: 1/29/2021