CX Files

369 Episodes

1. Robin Harrison - Webhelp - The Post-Covid Evolution Of CX

   Published: 3/10/2022
2. Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman

   Published: 3/3/2022
3. Paula Kennedy Garcia : Trust & Safety in CX

   Published: 2/25/2022
4. Stephen Loynd - TrendzOwl - CX And The Great Resignation

   Published: 2/17/2022
5. Terry Rybolt - LiveXchange - Don't Fear The GigCX Worker!

   Published: 2/10/2022
6. Shira Dodi - Checkmarx - Cybersecurity And CX

   Published: 2/3/2022
7. William Carson - Ascensos - Planning For CX After Covid

   Published: 1/27/2022
8. Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It?

   Published: 1/20/2022
9. Lisa Stoner - Uber - CX Innovation And Hyper-Growth

   Published: 1/13/2022
10. CX In 2022 With Stephen Loynd & Lian Rowlands

    Published: 1/6/2022
11. Peter Ryan & Mark Hillary on The Major CX Issues For 2022

    Published: 12/30/2021
12. TTEC & Teleperformance Review Of 2021 and 2022 Preview

    Published: 12/23/2021
13. 2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory

    Published: 12/16/2021
14. Gill Marchbank - ResQ - Building World Class Culture In EX & CX

    Published: 12/9/2021
15. Steve Gush - Sitel Group - Digital CX Now And In 2022

    Published: 12/2/2021
16. Ian Jackson - Enshored - CX and e-Commerce for the giants and innovative startups

    Published: 11/25/2021
17. Hui Wu-Curtis - SupportU - Impact Sourcing For CX

    Published: 11/18/2021
18. Tariq Alinur - Brayn CX - The Growth In Video Chat For CX

    Published: 11/11/2021
19. Tamar Ravelli - Talingual - How Is BPO Recruitment Recovering After Covid?

    Published: 11/4/2021
20. Hailey Corr - Vistio - Best Practice In CX Automation

    Published: 10/28/2021