CX Files

369 Episodes

1. Andrew Hall - Quantanite - Content Moderation And Post-Covid CX Offshoring

   Published: 7/28/2022
2. Tony Won - Is Gaming Player Support The Same as Customer Service?

   Published: 7/22/2022
3. Hemant Puthli - Neo Group - ESG & CSR In CX/IT/BPO

   Published: 7/14/2022
4. Bill Colton - Global Telesourcing - Could Celebrities Help BPOs Find Talent?

   Published: 7/8/2022
5. Colson Hillier - Alorica - Building CX Resilience And Innovation

   Published: 6/30/2022
6. Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation

   Published: 6/23/2022
7. Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning

   Published: 6/16/2022
8. Sara Sloman - Paythru - CX for EVs And Sustainable Transport

   Published: 6/9/2022
9. Annelien Marcus - Clarion People - Post-Covid CX Recruitment

   Published: 6/2/2022
10. Cathy Jooste - Atento - The Evolution Of CX Nearshoring

    Published: 5/27/2022
11. Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience

    Published: 5/19/2022
12. Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic

    Published: 5/12/2022
13. Nadia Pace - Coaching for Success in CX

    Published: 5/5/2022
14. Steven Van Belleghem - The Future of Customer Loyalty And CX

    Published: 4/28/2022
15. Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships

    Published: 4/21/2022
16. Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region

    Published: 4/14/2022
17. The Top 5 Offshore BPO Destinations In 2022

    Published: 4/7/2022
18. Jacqui Turner - Coaching For CX Success And Leadership

    Published: 3/31/2022
19. Ivan Kotzev - NelsonHall - CX Innovation & Transformation

    Published: 3/25/2022
20. Mike Pipicello - GlobalStep - CX For Games And Gaming

    Published: 3/17/2022